More Than Pet Insurance - new quote £7 cheaper than renewal I have been quoted

JOBEN

:mad:
I got my renewal through for insurance for my fab dog Charlie, it has gone up again! Wouldn't mind but have never claimed on this policy.

Anyway renewal quoted was £17.99, yet i put in as a new customer and was quoted £10.95 p.m. for the same.

What a rip off, I know they want new customers but what about looking after the ones you have!

Well i will be cancelling policy and taking out the new one, just need to make sure this an be done LOL, customer services not open at mo!

Jo

Mabinogion

Hi
I have just had our re newal for our dog and it's gone up from £12.39 to £17.04 in January, I have only ever claimed £54.00 over a year and the excess has gone up from £60 to £100 I couldn't believe it and when I phoned to check the lady on the other end assured me it hadn't gone up because I had claimed as I had thought but because every other insurance has gone up because of the current credit crunch etc. she also told me as Jess is now 7 yrs old the premium goes up too ~ by the way we are with Halifax Xtra up to £6000 per year etc.
So will look around also but she has a pre existing skin condition (allergy thing) so don't know who to change to.
Best of Luck

beks

JOBEN wrote: »

:mad:
I got my renewal through for insurance for my fab dog Charlie, it has gone up again! Wouldn't mind but have never claimed on this policy.

Anyway renewal quoted was £17.99, yet i put in as a new customer and was quoted £10.95 p.m. for the same.

What a rip off, I know they want new customers but what about looking after the ones you have!

Well i will be cancelling policy and taking out the new one, just need to make sure this an be done LOL, customer services not open at mo!

Jo

This happens to me every year with tesco car insurance and every year I go online and create a new quote! Their customer services confirmed that this was okay. My only problem was that each time, they kept pestering me for a copy of my no claims bonus. I had to continually tell them that I was insured with them previously so they should have record of it!! Shouldn't be a problem with cat insurance though!!!

dunstonh

What a rip off, I know they want new customers but what about looking after the ones you have!

There are a couple of issues that could cause this.

1 - first year discounting.
2 - different version of the plan. Providers will issue new versions over the years with some things removed and some new things included. Pricing will alter with those changes
3 - a new policy can more easily get rejected claims than an old one using pre-existing condition as the reason.

ribbitcat

This has happened to us with car insurance; what I do is ring up and ask them why I can get it cheaper with them online than with their renewal. What they have done - every time- is reduce the renewal quote to mtach the online quote.Worth a phone call ?