Ebuyer nightmare

pendulum

What a pain you were then, sending a laptop back because of user error when there was nothing wrong with it! They would have been entitled to charge an inspection fee and return shipping.

As for why their tech support "didn't know" - nobody can know everything, and you don't pay them for tech support anyway, do you, so why do you think they're responsible for YOU not being familiar with how your laptop works?

So now the laptop has been returned and isn't working. That's a shame. This is the first problem you have had with the laptop (since the first incident wasn't a problem, it was user error) so Ebuyer will decide whether to replace, repair, or refund, unless they feel they have enough evidence to show you took the RAM out which is unlikely. If you've gone and foolishly bought another laptop then you'll probably end up with two now once Ebuyer repairs your one.

You truly are a nightmare customer.

Obi167

williham wrote: »

Why on earth would they be saying it was missing a usb stick!?
Obviously it's the ram..

Not obviously, could have been a freeby USB stick

SarahMoon

pendulum wrote: »

Ebuyer will decide whether to replace, repair, or refund, unless they feel they have enough evidence to show you took the RAM out which is unlikely.

My friend takes the ram sticks out of his laptop as they are his (However he replaces them with the original ones) if he is returning the machine

DCFC79

williham wrote: »

Why on earth would they be saying it was missing a usb stick!?
Obviously it's the ram..

ive no idea, it was the terminology the OP used,