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Seems Like I'm in a CPA Situation, but...
Glassman
Posts: 148 Forumite
in Credit cards
...this was never agreed from what I can recall.
I run a small business and three years ago I took out an advert with online directory, Touch Local. This was paid for, done and dusted. The payment was made electronically via internet banking.
At the point of renewal, decided not to go along with it and declined the offer; case closed... or so it seemed. There were a couple of reminders but when the advertising term had finally expired, so did those 'courtesy' calls. After about three months I received another call from Touch; they want my business back and to win me over, they were willing to offer me more, much more.
They did.
And I bought.
I asked the guy to invoice me for the amount and assured him that I would pay the amount as soon as I was happy that the advert(s) had indeed, gone live. He said he would need to take a deposit to secure the deal he'd given me otherwise, "blah, blah, blah, <insert sales drivel here>. So, after a bit of humming and hawing, I agreed to pay him a percentage of the invoice. I do recall making it clear that I would need a paper invoice for the balance which would be paid on receipt.
A receipt for the payment arrived, along with some order confirming bumph. At this point, I left the matter in Touch's hands and relied on their invoice to be my reminder. I didn't get my invoice. My failing is that I did not keep on top of the game and chase him up; but it seemed that from that point on, he appeared to have set me up on to a direct debit scheme. The matter got left as I saw there was interest being charged.
A year went by and the advert was close to expriy again. Accounts showed that there was an amount (the same amount as that initial deposit) which was being taken out of the biz a/c every month. We questioned it and requested statement (this showed all the payments). We also suggested that after this term, the advert would not be renewed.
There was no payment collected from the biz account for about three months after expiry.
Just had a look at statement online and the same amount has been debited from the account.
If this is a CPA. I should have been made clear of this at the point of inception but in any case, in writing after the exchange was made?
Can someone suggest what we should do, or where we stand legally with this?
TIA
I run a small business and three years ago I took out an advert with online directory, Touch Local. This was paid for, done and dusted. The payment was made electronically via internet banking.
At the point of renewal, decided not to go along with it and declined the offer; case closed... or so it seemed. There were a couple of reminders but when the advertising term had finally expired, so did those 'courtesy' calls. After about three months I received another call from Touch; they want my business back and to win me over, they were willing to offer me more, much more.
They did.
And I bought.
I asked the guy to invoice me for the amount and assured him that I would pay the amount as soon as I was happy that the advert(s) had indeed, gone live. He said he would need to take a deposit to secure the deal he'd given me otherwise, "blah, blah, blah, <insert sales drivel here>. So, after a bit of humming and hawing, I agreed to pay him a percentage of the invoice. I do recall making it clear that I would need a paper invoice for the balance which would be paid on receipt.
A receipt for the payment arrived, along with some order confirming bumph. At this point, I left the matter in Touch's hands and relied on their invoice to be my reminder. I didn't get my invoice. My failing is that I did not keep on top of the game and chase him up; but it seemed that from that point on, he appeared to have set me up on to a direct debit scheme. The matter got left as I saw there was interest being charged.
A year went by and the advert was close to expriy again. Accounts showed that there was an amount (the same amount as that initial deposit) which was being taken out of the biz a/c every month. We questioned it and requested statement (this showed all the payments). We also suggested that after this term, the advert would not be renewed.
There was no payment collected from the biz account for about three months after expiry.
Just had a look at statement online and the same amount has been debited from the account.
If this is a CPA. I should have been made clear of this at the point of inception but in any case, in writing after the exchange was made?
Can someone suggest what we should do, or where we stand legally with this?
TIA
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