Problem with SeeTickets: Reclaim on credit card

Manni1

Basically I ordered tickets for a gig via the online ticket site See Tickets over a month ago.

They were only posted out two days ago and still haven't come. If they don't arrive I have to pick them up at the door.

To me it's not acceptable that they charge me over £6 for a booking fee and a £2.25 transaction fee. Is there any way I can get this back legally? I'm going to demand a refund on this booking and transaction fee? How would I go about this?

I've heard you can claim it back on your credit card, but they put you on their "fruad list", and cant order from them again (totally fine).

Where do I stand on this? Is it legal to claim back on your credit card

Here are some more terrible reviews (link broken as I can't post them as a new user)

http:// w w w.reviewcentre.com/reviews74389.html

Thanks for taking the time to read this;)

never-in-doubt

I thought everyone knew not to buy tickets unless from a recognised brand such as Ticketmaster or the like....?

Manni1

They are actually legit, they're on acts websites, they're just very poor

stfc

You booked the tickets, made the transaction, and nothing suggests you won't get to sse the gig - where's the problem?

hoyles10

I always use See Tickets and have never had any problems with them. They do usually state though that tickets won't be sent out until about 7 days before the date of the event. Saying that I booked tickets to see Rhod Gilbert in March next year and got those tickets about 3 days after I booked them.

As far as i'm concerned See Tickets are better than Ticketmaster as i've never experienced problems with them and their booking fee has been cheaper than Ticketmaster in the past.

cmatt360

be careful.

the booking fee is the fee the ticket agency receive for the ticket. the face value goes to the promotor.

so £2.50 delivery refund? not really worth it.

Mozette

I think the reason some people get so annoyed at the short time scale between getting the tickets and the gig is because, as I imagine is the intent, it makes it far harder to sell the tickets on. Though sometimes it is inconvenient if you're away before a gig.

euronorris

Isn't sending the tickets so close to the event a bit risky though? Especially seeing as post office strikes aren't exactly rare these days and you can't always know, far enough in advance, when they will happen.

Are you able to collect the tickets on the door for all events (eliminating the problem if tickets didn't arrive in post)?

hoyles10

euronorris wrote: »

Isn't sending the tickets so close to the event a bit risky though? Especially seeing as post office strikes aren't exactly rare these days and you can't always know, far enough in advance, when they will happen.

Are you able to collect the tickets on the door for all events (eliminating the problem if tickets didn't arrive in post)?

I've always been told by See when i've booked tickets that if you still haven't received tickets 24 hours before the event to contact them and they will arrange for you to pick duplicates up from the venue obviously with some form of ID.

I think it's a fab idea that tickets aren't sent out until a couple of days before the event as it will stop most people block booking tickets to big shows such as Peter Kay and selling them on at a massive profit because they sold out. If you don't get the tickets until a couple of days before the event then it make them harder to sell on.

cmatt360

euronorris wrote: »

Isn't sending the tickets so close to the event a bit risky though? Especially seeing as post office strikes aren't exactly rare these days and you can't always know, far enough in advance, when they will happen.

Are you able to collect the tickets on the door for all events (eliminating the problem if tickets didn't arrive in post)?

never had a SINGLE problem :beer: they often use a private courier. Which pretty much eliminates royal mail messing up the delivery