Lost event tickets....help and advice please...

Kitty_2009

So I bought my boyfriend tickets for an event at the Brighton Dome via the Theatres website online booking form late on 24th November. The online booking was processed without any problems and I recieved a conformation e-mail stating that the tickets would be sent out the me the next morning and would take about 3 days to arrive.

10 days later and I hadn't received anything. I telephoned them and explained the situation. They checked on their computer and said "oh yeh, I see, we did not have your full address. We have your road name and postcode but no house number." Surely if this is the case they should not have sent the tickets out to me in the first place!? I was advised that upon being unable to deliver them, Royal Mail would return them to the Brighton Dome where they would ammed the address and forward them to me.

However it is now 17 days later. Having telephoned the Royal Mail, they said that a return to sender turnaround should have happened by now and they believe the tickets have been lost in the post, nevertheless they put out a search in their Undelivered Letters Centre, however this process can take up to six weeks (and Xmas is in 2!) and it is not a guarentee that anything will come to light.

I contacted the Brighton Dome and relayed the information to them and asked whether they would be able to send me replacement tickets. I know for standing tickets this not an option but my tickets were seated. However I was told that reprints are against the company policy (which I hasten to add is not available to read online...) and that I would still be able to get into the event as long as I brought along the debit card I booked the tickets with. However this is not going to be possible. Firstly because these tickets were a present and now I have nothing to give my boyfriend at Christmas and also the tickets were for him and a friend, not for me so I will not be there on the evening of the event and my boyfriend will not be allowed to take along my card in my place.

I told them that if they were worried about tickets getting lost again if they sent reprints, that I would be able to collect the reprints from the box office at the weekend and take along not only my debit card but the conformation e-mail I recieved first time round that contains reference and booking numbers.

Surely the Brighton Dome is liable as they wrongly sent out my tickets without a full postal address. Just wondering where I stand and what else I could do...?

Thanks xxx

sb65

So who entered the address in the system. Was it done by phone?

If you entered the wrong address (by mistake) then why wouldn't you be liable. These companies all do it automatically in sending tickets. They don't check the addresses.

I don't know when your concert is on. If you don't get them within 5 days before, call the company, cancel the lost postal tickets and get them to reprint at the box office

For them to say you can't collect at the venue is rubbish as they are seated tickets. Even if you can't colletc.... then give your boyfriend the card and he will be able to collect the tickets. Box office may ask him some questions (like what is your postcode or some other very obvious details of your booking).

Lastly, the venue may do Letters of Authorisation instruction your boyfriend (with card) to collect your tickets on your behalf. Each venue is different. You may want to check that.