what can I do to get refund?

ipri

Hi...have taken PC to small company for repair...after 2 attempts no change...I have asked if this pc cant be repaired for refund but, they say that they have spent time on it...they have cashed cheque!My PC remains as it was before....what can i do? what is the legal position? thanks ian

Tozer

Probably nothing. Did they quote a price to repair the item or to investigate it?

ipri

I specifically asked if the pc was worth the bother...they said £60 + vat...thats what it cost....for nothing as it turns out.

ses6jwg

I think it will all depend on what you were quoted for... if you were quoted £60 + VAT to Repair the problem, and it has not, then you are entitled to at least a partial refund.

However they may also have charged you a diagnostic charge which may make up part of the bill. You may not be able to recover this.


I think it would fall under Supply of Goods and Services Act 1982

http://www.bbc.co.uk/wales/x-ray/x_guides/consumer_law/12-2.shtml

neilmcl

Have a look at their T&Cs if they have any. They may have clause stating they can't guarantee to fix if the product is beyond repair.