Pharmacylink.co.uk

Hollyharvey

Has anyone used this company?

I placed an order with them on Monday, and created a new customer account.

It won't let me log in with the password I created and I used the 'forgotten password' link on their site last night and have not had an email from them.

I have just phoned them and spoke to two people, trying to find out if my order has been dispatched as I have not heard anything at all from them. The first person passed me to someone else who then couldn't tell me anything as the person who would deal with this is out! I have phoned my bank and the money went out today so I am now worried whether or not this company is safe to use.

cc53

Hi,

I have used them a few times in the past and they have always been really good.
I'm just going to place an order now.
Did you get a confirmation of order email and order number?

Hope you get your order soon.
claire x

Hollyharvey

Hi Clair,

They have now phoned me back and told me the order was dispatched on Monday, they have also given me a tracking number and told me to phone back tomorrow if it hasn't arrived by then.

I didn't get a confirmation email or any contact from them at all, and that was why I was worried.

Having said that I have just tried the Royal Mail tracking number that they gave me and it keeps saying 'there is a problem with this number please try again'. Also the person I spoke to said that they had re-set my password so that I could get into my account on their web site, and it won't accept the new password that they gave me. So all in all very fed up with this company now.

I will just have to wait and see if the order does actually turn up, although I don't have any confidence that it will now.

In fact I feel even more fed up than I was before I spoke to them now, as neither of the things that they said they had done actually work!

cc53

Hi,
Sorry been a while replying, didn't realise you had replied
Any news on your order today??

I have just checked my order and it says mine despatched so i'll let you know when how long it takes to get mine.
Not sure about the log in problems or the tracking number they gave you as i have no problem with logging in my account or the tracking number, maybe they gave you wrong number or a royal mail prob?

Hope you have receieved your order today, if not i'm sure you will soon as they have always been really good with my orders in the past and i've never had a problem.

Claire x