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British telecom "Attempted Fraud"
fairleyforge
Posts: 1 Newbie
in Phones & TV
Bt recently "misallocated" a payment by cheque. I contacted customer services to be told that it had not received. I supplied them with information from the cheque, again assured that it had not been cashed through the system.
I then requested a copy of the cheque from the bank as I was starting to doubt my own sanity.
Provided them with copy of cheque and bank statement, once again they deny receipt.
All in all I was assured on 5 different occasions that the cheque had not been received and was about to issue another.
checked out the forum and got the chief execs email address and presented the problem. shock horror a day later cheque is found and correctly allocated.
It turns out that frontline staff have no access to this suspended account so can mantain credible deniability.
I consider this (not sure how the law stands) to be attempted fraud, Bt consider it a minor systems failure.
I have made it clear to Bt that if I do not receive an apology and compensation for my time and trouble I will take my business elsewhere.
(3 landlines/internet/web hosting)
Unsurprisingly they don't seem to care.
If something like this has happened to you please post your experience.
I would like to put together a number of similar cases and present them en masse to Bt.
Thanks
John
I then requested a copy of the cheque from the bank as I was starting to doubt my own sanity.
Provided them with copy of cheque and bank statement, once again they deny receipt.
All in all I was assured on 5 different occasions that the cheque had not been received and was about to issue another.
checked out the forum and got the chief execs email address and presented the problem. shock horror a day later cheque is found and correctly allocated.
It turns out that frontline staff have no access to this suspended account so can mantain credible deniability.
I consider this (not sure how the law stands) to be attempted fraud, Bt consider it a minor systems failure.
I have made it clear to Bt that if I do not receive an apology and compensation for my time and trouble I will take my business elsewhere.
(3 landlines/internet/web hosting)
Unsurprisingly they don't seem to care.
If something like this has happened to you please post your experience.
I would like to put together a number of similar cases and present them en masse to Bt.
Thanks
John
0
Comments
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Sadly - not fraud, just 5-star incompetence (which is allowed).
0 -
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DVardysShadow wrote: »Allowed? I thought they positively practice it to perfection.
Fixed it for you......:D0
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