Help with buyer & supposed damage to item

cyberbob

rsykes2000 wrote: »

If you refund the correct way, you get the fees back.

Not the ebay fees though only the paypal ones

Claire_Jones_3

cyberbob wrote: »

yes you do but the buyer paid that that so technically your not losing money as you get the item back refund that original payment.

I'm must be an idiot and not understanding properly but buyer paid £40 and £14 P&P. So I will have to refund £54 back to her. So that means I'll have to pay the courier fees £7 and the packaging costs (roughly £3) myself. I can't keep the £14 from the buyer