Paypal reversal. Where do I stand?

anon_ymous

Well, I had an Irish buyer buy a monitor from me on Sunday. I booked parcelbee to come on a Wednesday as the supplier made sure that UPS delivered today, so it makes sense to book for Wednesday. Anyway, today Ive had a paypal case reversal thingy and I was just wondering where do I stand.Apparently, the case was unauthorised. Just wondering, even if I do send the parcel tomorrow via UPS, would I actually get the money that my buyer gave me or would I lose it all. I suppose I could send it back to my supplier and get a near full refund. I dont want to get scammed, but I would also like a sale lol. At this moment at time in business I cant afford to actually keep items in stock

BTW, Ive sent proof of shipping as in just a screenshot of the label, and also a screenshot where it shows that Ive paid £13.99 to parcelbee

soolin

If the money has already been reversed then you haven't been paid so you shouldn't send.

Contact the buyer and ask what is going on.

anon_ymous

Well, it hasnt been reversed yet

rsykes2000

If the process of reversal has been started, DON'T SEND IT. Contact the buyer to see what is going on, but don't send until the case has been sorted either way and you have the money.

anon_ymous

Thanks for that. Its quite lucky I have sent booked it for tomorrow then eh Will contact the buyer to see whats going on and may even give a full refund. If I get a neg on eBay, would it be possible to remove it considering the circumstances. Will also contact the buyer and ask them whats going on

rsykes2000

I wouldn't refund, you don't want paypal taking the money out as well. I think I would wait until the process is finished.

anon_ymous

Ah, paypal got back to me saying that they've found the sale was authorised

paypal wrote:

Dear Waqas Ahmed,

We have completed our investigation of the following transaction and have removed the temporary hold. This temporary hold was removed because we have determined that the transaction was authorised.
Transaction Date: Dec. 6, 2009 19:41:00 GMT
Transaction Amount: £***.** GBP
Buyer's Email: *****-***@hotmail.com

Good selling practices, such as trackable shipping, prompt shipment, and communication between buyer and seller help resolve cases of unauthorised use.

Thank you for your patience during this process and for helping to make PayPal a safe and trusted online payment solution.

Yours sincerely,

PayPal Account Review Team

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click the Help link in the top right corner of any PayPal page.

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I did send them a postage label screenshot. I think this buyer was just wanting to get a free item then, knowing that I sent it tracked. I also suppose that this is that they thought they could scam me via this method. I was going to contact them also via advanced search, but first I accidentally clicked fine items by bidder and they've bid on other computery bits as well.

anon_ymous

Right, I phoned the buyer via a calling card as the mobile and landline proved too expensive. Unfortunately, they had a mobile number and my £1 calling card wouldn't allow calling mobiles. Before this, I requested their details, and they also got an email about my number obviously. They explained that they had bought 6 items recently and were shocked as much as I was when the paypal reversal happened. They phoned paypal, and were told there were attempted hack attempts from the USA as they had been going through proxies-as in the hackers kept entering the wrong password. This story seems feasible.However, if they go to the bank and issue a reversal from there, I suppose I have paypal's backing as well-with their email they gave me