Wrranty issue/Faulty product

karen74_2

HI
I'm new to these forums but I need some help with an issue i have.
We had a TV that went wrong and we made a claim through our accidental damage part of our home insurance policy. They provided us with a replacement all was fine. That was in Sept 2006.

The TV works fine, it was an HD ready TV so as and when we wanted to upgrade our sky package to HD we could do using this TV.

We have just purchased SKY HD this week and after having 2 boxes and 2 engineers out they have confirmed that the HD ports on our TV are faulty. Its a compenant fault NOT wear and tear.

These ports on the TV have never been used as they are used for HD only and since we have never had HD until this week there was no way of knowing sooner that the ports were faulty.

We are no longer with the original insurance company for our home insurance now however I did contact them and they told us we were only covered for 1 year. I explained that we didn't know until plugging in HD but they seem to be dismissing us telling us its outside warranty.....EVEN though technically they supplied us with a faulty product in the first place...

Where do I stand? Do I have any rights or am I going to have to process a new claim with my new insurance company and pay the excess?

Thanks
karen

MFWannabe

Hi Karen
Might be worth contacting the manufacturer of the TV? It's a long shot as the TV is 3 years old; but may be worth a try
Hope this helps

stugib

karen74 wrote: »

We had a TV that went wrong and we made a claim through our accidental damage part of our home insurance policy. They provided us with a replacement all was fine. That was in Sept 2006.

Make your mind up - did you accidentally damage it or did it just go wrong? Home insurance isn't for products going faulty.

karen74 wrote: »

Where do I stand? Do I have any rights or am I going to have to process a new claim with my new insurance company and pay the excess?

Your new insurance company may be more on the ball. You can't claim just because something breaks down.

karen74_2

Errr sorry stugib but no need for that kind of response......the tv that broke was tv number 1. We made and legitimate claim and got tv number 2....which is the one that is now has the issue. I'm not trying to make a claim neither do I go around making claims whenever I like for whatever I like...thank you.

I want to know where I stand... TV number 2 is the replacement TV we got from our claim....now that we have gone to use the HD component of this TV this isn't working.....

There was no way of knowing any earlier that the HD port on this TV was broken until we went and purchased HD...which is what we have just done..hence the issue.

You dont' use the HD ports on the TV for anything other than plugging in your HD....which we haven't had for the last 3 years...we now have and that has highlighted the problem.

i take your point about claiming for faulty products however why should I pay for a new TV when this one was given to us by the insurance company to close off our claim when it doesn't work properly and we can't use the full functionality....

Were not now trying to make another claim as it has gone wrong....it never bloody worked but we have only now found this out....I want them to replace the TV with one that works fully with all its functionality, surely that;'s not too much to ask???

neilmcl

karen74 wrote: »

We have just purchased SKY HD this week and after having 2 boxes and 2 engineers out they have confirmed that the HD ports on our TV are faulty. Its a compenant fault NOT wear and tear.

I would take what the Sky "engineers" say with a pinch of salt, for starters they're installers not engineers and probably not expert enough to determine whether your TV is faulty.

Can you give us the exact make and model of your TV?

Have you tried connecting the HD box yourself following the instructions in both the Sky manual and, more importantly the TV's user manual?

Do you have any other equipment that can output via HDMI (I'm assuming HDMI is what you're using to connect with) ?