We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Consumer rights
magfer
Posts: 4 Newbie
Hi hope someone can help.
We ordered an adjustable bed from a shop in Dundee on 21 November and they were offering 12 months interest free credit on the purchase. We paid a deposit by CC with the balance being dealt with on finance. We were told it would take 4 weeks before the bed could be delivered cos it was being made to order and when we asked when we would make our first monthly payment to finance, we were told by assistant 4 weeks after bed was delivered which would be January. Finance document was signed by my OH for 12 months at 110.94, and on Sat we have received documentation from finance company stating that payments will start on 16 Dec first payment being £111.03, then 11 payments of £110.93, which is different to original agreement. We have not been informed yet of a delivery date for the bed. I have contacted the store and spoke again to Sales asst, who again yesterday told me that there must be an error and I would not start paying for the bed until Jan, but she would get her area mgr to phone me. She (Area mgr) has eventually phoned back to say she has spoken to Mgng Director of company who are either going to try and defer first payment to Jan (they need approval from Finance Co) or they will pay half of first payment in Dec (£56), but there is still no date for delivery of the bed. I have not accepted either of this and have gone back and tried to get the company to pay first instalment as goodwill. What are my legal rights? Any help appreciated.
We ordered an adjustable bed from a shop in Dundee on 21 November and they were offering 12 months interest free credit on the purchase. We paid a deposit by CC with the balance being dealt with on finance. We were told it would take 4 weeks before the bed could be delivered cos it was being made to order and when we asked when we would make our first monthly payment to finance, we were told by assistant 4 weeks after bed was delivered which would be January. Finance document was signed by my OH for 12 months at 110.94, and on Sat we have received documentation from finance company stating that payments will start on 16 Dec first payment being £111.03, then 11 payments of £110.93, which is different to original agreement. We have not been informed yet of a delivery date for the bed. I have contacted the store and spoke again to Sales asst, who again yesterday told me that there must be an error and I would not start paying for the bed until Jan, but she would get her area mgr to phone me. She (Area mgr) has eventually phoned back to say she has spoken to Mgng Director of company who are either going to try and defer first payment to Jan (they need approval from Finance Co) or they will pay half of first payment in Dec (£56), but there is still no date for delivery of the bed. I have not accepted either of this and have gone back and tried to get the company to pay first instalment as goodwill. What are my legal rights? Any help appreciated.
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.4K Banking & Borrowing
- 254.1K Reduce Debt & Boost Income
- 455K Spending & Discounts
- 246.5K Work, Benefits & Business
- 602.8K Mortgages, Homes & Bills
- 178K Life & Family
- 260.5K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards