help please with my laptop

always_comping

Could someone please help? When i turn my dell laptop on and come on to internet explorer it pops up internet explorer cannot find 'http://ic9i314, make sure the path or internent address is correct!!! It pops up with it every time i try to click into something. Any help at all would be great please!!!!!!

Browntoa

Please download Malwarebytes Anti-Malware and save it to your desktop.

• Make sure you are connected to the Internet.
• Double-click on mbam-setup.exe to install the application.
• When the installation begins, follow the prompts and do not make any changes to default settings.
• When installation has finished, make sure you leave both of these checked:
  • Update Malwarebytes' Anti-Malware
  • Launch Malwarebytes' Anti-Malware
• Then click Finish.
• MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
• On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
• If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
• Click OK to close the message box and continue with the removal process.
• Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
• Make sure that everything is checked, and click Remove Selected.
• When removal is completed, a log report will open in Notepad.
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the contents of that report in your next reply and exit MBAM.

Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

always_comping

okay, i'm useless but i've tried to take a photo to show what my laptop does now when i turn it on, comes up with this page and when i click on update licence as it says i need to do, it comes to page where i need to pay 19.95 to continue!!! I cant click through to anything else, theres no icons on behind screen like there normally is and i cant get anything else up on it at all, can anyone please help me? please!!:D

jaydeeuk1

I would do what browntoa says but download the file to a different PC. Copy the file to a memory stick, and start your PC up in safe mode. To do this, restart the PC and keep pressing F8 until a menu appears. Use the cursor keys to select safe mode and press enter.

Once loaded, put in memory stick, or CD and follow instructions above.

always_comping

jaydeeuk1 wrote: »

I would do what browntoa says but download the file to a different PC. Copy the file to a memory stick, and start your PC up in safe mode. To do this, restart the PC and keep pressing F8 until a menu appears. Use the cursor keys to select safe mode and press enter.

Once loaded, put in memory stick, or CD and follow instructions above.

Thanks, but i dont have a memory stick!!! God i cant believe this, it's not even mine ive borrowed it from my brother in law!!! Think he's forgot i've got it, i cant give it back to him broke though! Any other ideas please?

davb

It isn't going to put itself right, so you are going to have to take some action - and the best thing is what Browntoa has said already.

If you can't download on the problem PC, you need to download on another PC and transfer over. If you don't have a memory stick, then you need to borrow or buy one. Alternatively, burn to a CD if you can. Either way it's going to be a lot cheaper than taking it somewhere for repair.

Just out of interest, if you don't have any external storage options, how do you back up you files - you do back-up regularly don't you.

always_comping

Nope still cant get it to work, will have to take to shop, thanks anyway guys. Anyone know around how much they will charge me? cheers x

ormus

generally 50 quid, or 249 quid if you goto pcworld.

davb

Or a maybe £5 for a USB stick and do it yourself, if you have another PC to download on.

always_comping

Wheyhey it's working!!!! Massive thanks to zippie who talked me through it all, cheers mate :beer: