Child benefit problem - Now what do I do!

surfbabe10

lawdel18 wrote: »

I worked for chb in a call center until recently, i can assure u it is not just u banging your head against a brick wall but the staff in the contact centers are as well. The basic call types they follow if a claim for a new child has been on the system for 8 weeks then send a call back if upto 5 call backs are not received then you pass it to a team leader who can request a 3 day call back, if that is not received its a 24hr call back. The call backs are sent its just the chb office cannot keep up with there work load and the call backs. the chb office do constantly lose claim forms and birth certs. there filing is apparently horrendous. The best advice would like people have said before is to contact your mp although people on the help line are not allowed to tell you that. if you need any info pm me.

Thanks for that, may have had a break through, got through to a team leader who requested a 3 day call back which i I knew I wouldnt get but I rung on thurs an a cheque been processed for full amount owed and have received a birth certificate back! Not had cheque yet so may of spoke to soon! Thank you again for replying

surfbabe10

modziux wrote: »

hello, my son is almost 7 months old and i am not getting the child benefit as well, they keep sending me the same forms and asking to fill in, while i know that ive done it three or four times allready. telling that i wont get the money back for those 7 months. i keep calling them and their answer to my question whats happening is '' i do not have this information, we will have to call you back'' if they call, they say u have to wait. for how long????
my smp finishes in two weeks, and the child is growing and the needs is getting bigger. what we have to do, to get our money for the child:(..............

Ask to speak to a team leader thats what seems to of done the trick for me. Told him everything that had gone on an he emailed claims dept with all the info, have been told on thurs a cheque on its way for full amount, my daughter is almost 6 months old now how stupid is that its when you need the money the most. We shall see if any cheque arrives! Good luck!!!