We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Zurich Insurance - My experience

Options
2»

Comments

  • glider3560 wrote: »
    I've worked in Zurich's call centre and there is absolutely no way you would get away with disconnecting customers for no reason. This was specifically highlighted in the training they gave us. In my time there I only ever disconnected 2 people - both were being very abusive and threatening (they used language I wouldn't dare repeat here).

    I was disconnected without reason repeatedly.
  • Quote
    Quote Posts: 8,042 Forumite
    OP - Why do you think they'll give you a refund if you're making a claim?

    Are you an idiot?
  • rev_henry
    rev_henry Posts: 4,965 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    I was impolite with a couple of the staff or maybe three at the most. Sometimes you are dealing with such an idiot that it is difficult not to be - and I mean real idiot's here - the ones that can not manage to form an understandable sentence.
    This would account for at most three of the terminated calls but does not account for the others.
    Our Zurich policy is ending in 10 days. We won't be renewing. Funny how they have UK based helpful sales reps but as soon as you sign up you have to deal with India.
    I really don't think its fair to call them idiots tbh, just can't speak English and poorly trained.
  • missile
    missile Posts: 11,771 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    In My opinion of Zurich is that they are pants, but that's just my opinion. Yours may be different.
    My opinion to, but then opinions are like .......... :rolleyes:
    "A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
    Ride hard or stay home :iloveyou:
  • missile
    missile Posts: 11,771 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    When dealing with idiots (be they in India or UK) I politely ask to speak to a supervisor
    "A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
    Ride hard or stay home :iloveyou:
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.6K Spending & Discounts
  • 244K Work, Benefits & Business
  • 599K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.4K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.