Edf Engergy Please Help

Sugarbee1984

Please can someone help me?

Back in November I recived a telephone call from my gas supplier to say that for the past 2 years they had been charging me incorrectly for my Gas bill.

They explained that they had been charging me for a 5 digit meter and not a 4 digit meter as they should have been and that I know owe them the balance as they have now corrected my billing for the last two years.

After asking them how it happened they explained to me that the person who inputted the account had incorrcetly put my details in wrong and it had taken them 2 years to realise the mistake.

I have disputed this this with them and I am unhappy to pay for a mistake that is not of my making.

I have sent a few letters of complaint but have still not herd anything from them yet.

Where do I stand?
Will I have to pay this debt to them?

Many thanks for you help inadvance

Emma

dogshome

Hi Sugarbee1984 - From your post is seems you have had nothing but phone calls from your gas supplier, which is not good enough in the circumstances.
Were your letters of complaint actually headed Complaint - just like that in bold. If not write again with that heading, asking for a written expanation of how the error occured and a detailed invoice showing the individual adjustments they wish to make, to each and every invoice affected
When you have got that info. post it here for further advice
All ther best

macman

Have you worked out what you have actually used in this period, what you have paid for, and therefore what you actually owe them? Don't take their word for it, do your own calculations.

Sugarbee1984

Have now wrote new letter dated 3rd Complaint and have an email back stateing they will reply now with in 10 days. Hopefuly will get the answers i need but i'm not holding my breth. Once I have all there information will repost there response.

Sugarbee1984

Can't belive it they rang today and have written off the debt am really pleased that something has finally been done. Just goes to prove question it before accepting it.

DVardysShadow

Sugarbee1984 wrote: »

Can't belive it they rang today and have written off the debt am really pleased that something has finally been done. Just goes to prove question it before accepting it.

Make sure you get that in writing - even if it is only shown on the next bill. And keep this for 6 years together with copies of your complaints. I am afraid companies these days go through their old records after a few years and look for any excuse to recover 'debt' and add charges - hoping that you have lost the paperwork in the meantime