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scottish power jumped my £2.50 a week arrears to £16.22 advice please as there closed

theshadow
theshadow Posts: 146 Forumite
in Energy
our meter is going down so fast right now as the letter we got a week ago said we was going from £2.50 to £16.22 and we was like WOW what!! so rang em instant and said it was a computer blunder so need to worry its the same amount as before...

then today looked on meter as we ran out overnight when already toped up and Boom! 16.22 a week arrears it says on meter :(

so went to ring and there closed till monday, anyone know anything else we can do please

thanks
:j

Comments

  • markharding557
    markharding557 Posts: 3,116 Forumite
    afraid there is not much you can do untill customer services reopens.
    when you do speak to them offer a more relistic figure than £2.50.
    they don't usually accept less than £5pw and what they take depends on how much you owe
  • theshadow
    theshadow Posts: 146 Forumite
    ok thanks and yeah its been at that price for nearly 3 years, and we owe 700 pound right now and are on benefits :(
    :j
  • Bryando
    Bryando Posts: 1,464 Forumite
    My Gas meter tariffs go up every time I top up, British Gas which I did not know is also called Scottish Gas. They seem clueless.
  • markharding557
    markharding557 Posts: 3,116 Forumite
    theshadow wrote: »
    ok thanks and yeah its been at that price for nearly 3 years, and we owe 700 pound right now and are on benefits :(
    have you checked to see if there is a social tariff since you are on benifit?
  • theshadow
    theshadow Posts: 146 Forumite
    social tariff ? not sure what this means !
    :j
  • kippen_noedel
    kippen_noedel Posts: 822 Forumite
    theshadow wrote: »
    social tariff ? not sure what this means !



    ScottishPower Fuel Poverty Programme

    1. Fresh Start Social Tariff
    Social Tariff contact line - 0845 2700 700
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    I don't know how you can expect to pay only £2.50 per week arrears if you owe £700. That would take nearly five and a half years to pay off at that rate.
    No free lunch, and no free laptop ;)
  • theshadow
    theshadow Posts: 146 Forumite
    hehe yeah true but it was what they set so i never questioned but i don't mind paying 5-6 pound a week just 16£ is insane on our income at the moment :(

    not long to go until i can get on that phone and find out what the hell is going on :) but always stay calm :)

    thanks for additional info
    :j
  • theshadow
    theshadow Posts: 146 Forumite
    phew :)

    managed to get it down to £5.00 a week, thanks again for the advice :)
    :j
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