Need some help please - my Ebay account has been suspended!

frafferty

Hiya,

Need some urgent advice please. I have two ebay accounts - one for buying and one for selling. I buy far, far more than I sell :rotfl:. Today I have received notification that my buying account has been suspended because I have opened too many disputes for items not received. I have opened a lot over the last few weeks - I have been buying an awful lot of quite low value items (beads mainly) from many different sellers, many of which are based overseas. I have not received a great deal of the items from overseas and one or two from the UK. I don't know if this was because of the postal strike or whether I've just been unlucky with my purchasing. Ebay has gone very downhill lately :mad:

So I have a few questions - I've emailed ebay back asking them to reinstate my account. How long will it take them to reply? I have a funeral coming up in the next 2 weeks and I was bidding on some items of clothing. Obviously my bids will have been cancelled but will I be able to get my account back in time to bid again? What happens to the items that I have won and paid for recently? Will I still receive these? What do I do if more items that I have paid for recently don't turn up? Will I still be able to open a dispute for these or will I have to get Visa involved? I have auctions running on my sellers account at the moment too. What should I do with these? Ebay's email says that I should not use any of my ebay accounts at all but these auctions have been running for a number of days...do I just leave them to run for now?

I'm so dissappointed. I'm a very, very honest ebayer and pride myself in this fact. I'm feeling very let down by ebay at the moment

soolin

Firstly, if you run your other accounts then your temprary suspension will be made permanent as that is a rule they take very seriously.

There has been anecdotal evidence on the community boards that ebay and paypal are taking a much more pro active role in protecting sellers against malicious bidders who work the systme to get refunds, and unfortunately your run of bad luck has probably triggered that. How long do you wait for your goods from overseas, when you say you have made a number of claims recently do you mean say 1 in 50 purchases or 1 in 5?

If you have made any attempt to contact RM about these issues then contact ebay and elt them see what you have done, maybe upload copies of letters to RM for them, or mention yoru calls trying to work out what it us with your post.

Unfortunately losses do happen, but you will find sellers will be quite relieved to hear that a buyer making a lot of claims has been suspended, so put a tin hat on.

frafferty

Soolin - I'm not sure about the overall percentage. It would be quite high I think as each purchase was a seperate transaction. So if I bid for 15 items from the same seller over a period of days and paid individually and then all 15 didn't turn up for whatever reason then that is 15 seperate disputes open IYSWIM. Quite honestly, I don't care if they decide never to reinstate my account as quite frankly I have had it with ebay as both a buyer and a seller!

What happens to the auctions currently running on my sellers account? They all have between 3 and 5 days to run. So do I leave them to run? I'm not touching the account for now but obviously I will have to when people win and pay for their goods...I'm just really confused! I rang ebay but they told me that they couldn't discuss it with me and that I'd have to respond to the email which I have done. I'm just so cross.

I did speak to paypal to voice my concerns over the volume of disputes that I had ongoing a few weeks ago and they said that that is what the dispute process was for. We laughed at the time and I said that I was never buying from China again.....wish I had taken my own advice! :mad:

One item did turn up today, 2 months after it was purchased and 1 month after I was refunded for it. It is very low value (66p worth or 99c I think?) and I was trying to get on ebay to let the seller know that it had turned up. How do I now do this?

frafferty

Also, my husband has an ebay account. Seperate name, email address and credit card to mine, but same address. Is he still allowed to use that account?

SammyFace

Not able to help with your query, but....

I was chatting to a friend of mine today and she was telling me that quite a few of the bead orders she had placed through ebay had failed to appear. She placed the orders ages ago and they were all from Mainland China and Hong Kong.

I hope your manage to get eveything resolved, and your beads.

soolin

frafferty wrote: »

Also, my husband has an ebay account. Seperate name, email address and credit card to mine, but same address. Is he still allowed to use that account?

If you get suspended for good, and you probably will if you let your seller account remain active then unfortunately your husbands account is also at risk as ebay do eventually track down and close all associated accounts, and that usually includes partners accounts.

You need to be quite pro active here, keep on at ebay, ask them waht they want to reconsider your case, keep offering them info about any attempts you have made to sort out your mail problems. If all your claims were from one seller than make sure they realise that.

itsnotfair_2

frafferty wrote: »

Hiya,

Need some urgent advice please. I have two ebay accounts - one for buying and one for selling. I buy far, far more than I sell :rotfl:. Today I have received notification that my buying account has been suspended because I have opened too many disputes for items not received. I have opened a lot over the last few weeks - I have been buying an awful lot of quite low value items (beads mainly) from many different sellers, many of which are based overseas. I have not received a great deal of the items from overseas and one or two from the UK. I don't know if this was because of the postal strike or whether I've just been unlucky with my purchasing. Ebay has gone very downhill lately :mad:

So I have a few questions - I've emailed ebay back asking them to reinstate my account. How long will it take them to reply? I have a funeral coming up in the next 2 weeks and I was bidding on some items of clothing. Obviously my bids will have been cancelled but will I be able to get my account back in time to bid again? What happens to the items that I have won and paid for recently? Will I still receive these? What do I do if more items that I have paid for recently don't turn up? Will I still be able to open a dispute for these or will I have to get Visa involved? I have auctions running on my sellers account at the moment too. What should I do with these? Ebay's email says that I should not use any of my ebay accounts at all but these auctions have been running for a number of days...do I just leave them to run for now?

I'm so dissappointed. I'm a very, very honest ebayer and pride myself in this fact. I'm feeling very let down by ebay at the moment

With regards to items you were bidding on for a funeral. Assume they have been cancelled and get around to a friendsds house and get them to bid for the items for you, if they buy on ebay of course, then pay them back.

frafferty

So does that mean that I have to close those auctions? I tried to get the ebay lady to tell me but she said she couldn't advise...then she hung up on me! Seriously, I've had it with them. And why should my poor husband suffer too just because he lives in the same house? Had I better tell him to cancel all his current ebay activity too for the moment?

I've made no effort to resolve the mail problems as of yet - especially since it is only a recent thing and seems fairly exclusive to overseas purchases. Is it worth contacting the Royal Mail now? They are about as useless as a chocolate teapot too....

frafferty

I'm looking at the Royal Mail website now...there is no way of contacting them about problems with items posted from overseas. Only for mail posted from within the UK. I'm doomed aren't I?

soolin

I had serious problems with out going mail several Christmasses ago. I eventually ended up in almost daily conversation with a great guy in Glasgow I think it was. He used to phone when he started work just before 7am each day to ask me what I was sending and to discuss packaging and secret marking.

Eventually they discovered they had issues with some casual workers and told me that where appropriate remaining staff would be retrained. They also reimbursed me for all my losses as well as giving me an extra payment for my co operation (and for all those 7am conversations!)

frafferty

itsnotfair wrote: »

With regards to items you were bidding on for a funeral. Assume they have been cancelled and get around to a friendsds house and get them to bid for the items for you, if they buy on ebay of course, then pay them back.

Could I register a new account in someone elses name and address (my friend next door) but using my spare credit card and my paypal address to pay? The problem being that I don't know anyone well enough locally who has an ebay account. My good friend and neighbour is willing to let me use her details to register an account but she says that I must use my payment details. Would that work?