Econ 7 - Refund Help

neosi

Hi All,

Im on Econ 7 but recently noticed that my Time Switch was running 6 Hours out and wasn't coming on until 6am.

I have 2 x Storage Heaters and 1 x Immersion Heater.

Only 1 Storage heater is connected to the Econ 7 Switch. The other Heater and Immersion are on manual timers that Ive set to come on at just after midnight and go off at 6am.

Basically Ive been charged for 1 Heater and the Immersion at daytime rates. (it should be night time rate)

Ive had the Time Switch replaced, I took a meter reading 1 week before it was changed, the day it was changed and then 1 week after it was changed.

Ive worked out that my daytime usage has now basically dropped by 50% and my nightime usage has increased by 50%. (this is as it should be)

Ive given my supplier the readings and they have offered a refund based on the following

[SIZE=+0][SIZE=+0]They claim the different is 2 units per day so will take off 2 units per day at the day time rate and charge the 2 units at the night rate[/SIZE][/SIZE]

This doesn't make any sense to me whatsoever, I cannot see how they have come to the conclusion that the difference is 2 units per day ???

On the day the Switch was changed I had used

56 Units - Night Rate (8 Units a day)
51 Units - Day Rate (7.2 units a day)

1 week after the switch was changed I had used

111 Units - Night Rate (15 units a day)
27 Units - Day Rate (3.8 units a day)

Could do with some help getting my head around this..ta

ukbill69

On your bill, should be something like this
Day
first 1000kw 19p
next 15p

Night
First 100kw 15p
Next 5p