What Can I expect from Switching to First:Utility

Not_So_Naff

When I signed up for FU to supply my Gas & Electricity it was firstly to get accurate Monthly Bills and secondly to get a 'free' switch to an Economy 7 equivalent.
I say 'free' switch in that I wanted separate Night Metering but E.O.N. wanted as much for the Meter Installation as FU were asking for the Smart meters.
Many months after signing up FU had made so many changes to their original T & Cs that I wished I had copied their web pages for the record.

Unlike some reporting on this Forum I initially found communication with FU to be extremely difficult, most often receiving the worst possible response - absolute silence or nil action when using the dreaded 0845 telephone number. Happily this seems to be changing due at least one individual at FU biting the bullet and publishing their personal email address.

My hope of an Economy 7 equivalent was squashed when FU, without any forewarning to me as a signed up customer, changed the Tariffs that were being offered.
This placed me in a position of wanting to find an alternative Energy Supplier who could offer Smart Meters. Unfortunately at the time there were very few alternatives available. E.O.N., with whom I had signed up because they were moving to Smart meters 'soon', could after almost a year only say they could not give a date for installation. So having been in the FU queue for many months decided to remain in line.
Amazingly FU also failed to advise that they had dropped their proposed charges for the Smart Meters and Installation, IMO a missed opportunity to gain Customers.

Having been given a Smart Meter installation date, two weeks before it was due FU decided to farm out the installation work and advised that I would be contacted within a month for an installation date. No mention was made of the agreed arrangement in place.
So almost a month later than originally planned OnStream installed two new Meters in one efficient hit, in at 08.00 and out at 09.45.

The eagerly awaited on line Energy Usage Charts took almost 2 weeks to stir into life giving extremely erratic results.
Reading the Marketing blurb Customers might expect half hourly results at some time after the metered period. In fact they only available after the end of each day, up to 4 hours after midnight allowing for processing, in my case I am lucky to get an update of any kind. Just about every other day there is some sort of glitch.
The Gas Usage Chart did not display any results at all for the first couple of weeks and for the last several days has gone back to it's old habits with nil visible information historical or otherwise.
This ongoing erratic and unreliable aspect of the Energy Usage Charts is the worst part of the FU set up.
Now that Customer Services have a better grip on the situation the team supporting the Technical aspects seem to be the problem. It simply takes too long for a reported issue to be effectively resolved.

I will be interested to learn how others are finding the Usage Chart situation, am I unlucky or is this the norm?