Go go pets hamsters & accessories stock updates & discussion Part 2

apn_2

HelloKittyFan wrote: »

Thanks for that, just rang them and they have 100 hamsters going on sale tomorrow at 9am. No accessories or add ons and they doubt they will get any before xmas

Hope you get one

HelloKittyFan

apn wrote: »

Hope you get one

I'm not having much luck after my John Lewis order turned out to be hamsters x

Angel77

Loopy_Girl wrote: »

Yeah, my JL order (ordered on Tues) was c0cked up too:mad:

How did you manage to get a car in Argos?

Well, I did an online stock check last night for the car selecting my local Argos and to my amazement they had only 1 left in stock. So I reserved it like any other hamster order I make online...frantically quick so I wouldn't lose out.:D

Angel77

I think they've kept this car and garage I bought this morning for a long time in some Argos warehouse as the sticky label with the Argos product code on was difficult to peel off and most of it stuck to the box. What I'm getting at is that I don't think it is from a new batch of go go add-ons.

Loopy_Girl

Ahh right...I must check that Argos website about a dozen times a day in the vain hope!!!

I have put my complaint in to JL - really nice guy who said he was impressed how calm I was (that'll be the Prozac working then!!!) but that he appreciated that it's not just a case of a wrong product but making a little girls Christmas not special (I have to admit I did start to get a little crush on him for that!!!!:o)
I advised that it seemed to be that if you ordered a hammy you get a playset and vice versa.
Said it wasn't the service I expected from the JL group and to be frank that there were alot of unhappy customers and that the JL name has taken a battering over the internet.

He was really nice and said he will get it escalated and that I will get a call back in 24 hours...no doubt I will get a £10 voucher or whatever but it's not the point...we should be getting what we ordered as shown as in stock on the net:T

SpecialAgentSquirrel

I had a hamster from JL to collect yesterday and it was a hamster, I had a playset to collect today and it was a playset, so not all the orders were mix ups.

Loopy_Girl

Yes, I did say some but not all the orders were mixed up;)

dueyb

hope this helps someone they seemed to have about 8 or so of the actual hamsters in Argos in market drayton, shrops they had them in abasket where you collect you orders from. Don't know about the accessories as I wasn't after any of them

Angel77

Loopy_Girl wrote: »

Ahh right...I must check that Argos website about a dozen times a day in the vain hope!!!

I have put my complaint in to JL - really nice guy who said he was impressed how calm I was (that'll be the Prozac working then!!!) but that he appreciated that it's not just a case of a wrong product but making a little girls Christmas not special (I have to admit I did start to get a little crush on him for that!!!!:o)
I advised that it seemed to be that if you ordered a hammy you get a playset and vice versa.
Said it wasn't the service I expected from the JL group and to be frank that there were alot of unhappy customers and that the JL name has taken a battering over the internet.

He was really nice and said he will get it escalated and that I will get a call back in 24 hours...no doubt I will get a £10 voucher or whatever but it's not the point...we should be getting what we ordered as shown as in stock on the net:T

£10 compensation is hardly enough to cover:
1) Spoiling a little girl's Christmas
2) Wasted time for ordering and/or collecting item
3) Wasted petrol if you collected the item
4) Telephone expenses to rectify the situation
5) Getting the customer excited between ordering and collection/delivery
6) Substituting the order with the 'next best thing' i.e. hamsters

John Lewis - I am disappointed with your recent service and I truly hope you will learn from this. Next time when you don't have the product, contact the customer immediately and explain with an apology rather than sending out another product hoping the customer will accept that instead.

SpecialAgentSquirrel

Loopy_Girl wrote: »

Yes, I did say some but not all the orders were mixed up;)

I know you did, just trying to reassure some people (I even got a ball)