IWOOT photo gifts

snu

I decided to order a photo gift shoulder bag from I want one of those.

The bag came and it looked great, however I was a bit upset to learn that the flap (which has the photo on) is only attached to the bag by velcro (this was not mentioned on the item description when I ordered it).

Don't get me wrong, I love the bag, but it is not really fit for purpose as a bag as everytime I lift the flap (to take things out / put things into the bag) the velcro at the back comes loose and on several occasions the flap has come right off (I have only had this bag 2 weeks). The velcro is already feeling less secure.

I emailed IWOOT informing them of the impractical bag and enquired about a refund, yet they just ingored the bit aboutthe refund and sent a template letter saying that is how the bags come, but will pass on feedback.

So I replied asking about a refund again, and have not receieved a reply (sent email about a week ago)

Does anyone have any advise on the next steps I should take so I get a refund?

IWOOT_2

Hi Snu,
I've sent you a pm regarding this. I'm really sorry that you haven't had a satisfactory response through the normal channels. Once you reply I'll do my best to get this problem resolved.
IWOOT.