Printer repair under warranty

swinstan

I had an HP wireless printer which had to go back to HP for repair under warranty and although it's hard to tell, I think they sent me a different one - perhaps a recon. I don't have a problem with this except that it still didn't work - a different fault. I'm waiting for it to come back hopefully sorted. My query is to do with the ink I had in the printer at the time. I suspect that the cartridges will be too dried up to use when it finally comes back. With the cost of a large black cartridge and a colour one I could have bought another printer. Both of the cartridges were quite new. So, my question is whether I can expect them to compensate me for these too. Any advice appreciated.

JohnBrown1321

If you are still facing the problem with that printer and if you are still in warranty ,then go to HP for the solution because it will beneficial for you.

swinstan

Thanks for the info, but too late I'm afraid. It's already gone back to PC World for the second time. I wish I'd known earlier. Their service has been dreadful.

Esqui

HP tell you not to send cartridges with the unit, they're lost now