Has anyone had problems with replacn parts from HP

katies_mum

You may recall that afew weeks ago I had a faulty keyboard and HP agreed to send me a new one. Well depsite numerous e`mails and excuses from them such as problems with their `tool` their `database` I still havn`t received it. Each time I e`mail them there is another problem and its going to be another 10 working days!! I`m getting a little fed up and just wondered if anyone had a contact number for HP in the UK.

Thanks

katies_mum

Just had another reply to say they are still having technical difficulties and still not been dispatched. Thanking me for muy patience!!

Any phone numbers that anyone may have used in the past to speak to a UK customer service person would be great. Thanks

asininity

You could try emailing the CEO of HP: http://www.hp.com/hpinfo/execteam/email/hurd/index.html

katies_mum

I will keep that e`mail address safe thank you. I rang decided to ring the Hp number on the website had a really helpful girl UK based on the switchboard who transferred me to customer services which is based abroad and then they transferred me to technical dept which is in the same building! They have reinput my order and are hopefull I should recive them by this time next week!
I`m waiting with anticipation. If no joy ne week will e`mail the CEO thanks again for the link.

katies_mum

I am still waiting for my `parts` so have e`mailed the CEO thanks. Wonder if he will manage to get back to me within 28 days as this is how long I have waited for the keyboard.

katies_mum

I can`t beleive it.... 2 keyboards have just turned up via DHL, 2 packages in separate boxes. They said they would replace the broken one! do I just put the extra one in the loft (as a spare). Hope they don`t decide to charge me for the other one.