Sony Bravia KDL40W4500

leethepee

Hello,

I bought the above TV ont he 23rd of October 2008. I bought it from an online website as the cost to buy it from Sony was £440 more expensive.

Anyway, I registered the TV about 2 months ago (I should have done this earlier but I bought a house at the same time as the TV and was up to my eyes in things to do regarding it).

When I registered the TV on the Sony site, it told me that I was entitled to a 3 year gaurantee. This was great news and I proceed to print to certificate and proof of purchase off. Almost after printing this certifiacte off, my TV developed a slight fault. The screen seems to ghost the picture on the left hand side, this only last up to a min and isn't the signal as the TV settings are also distorted.

I took the TV to the Sony centre in Edinburgh and they advised that the TV warrenty I had had expired. I was extreamly angry at this as I would have got the TV looked at much sooner if the site hadn't told me the warrenty wasn't valid (3 year gaurantee relates to TV's bought from April this year). They did however kindly hav it looked at by a TV engineer and I was informed that a part costing £300 had to fixed on it. This was all done free of charge as a good will gesture. Great!

When i took the TV home however, I was miffed to say the least to find the TV still the same problem as before. At this point, I am not sure what to do, should I just leave the problem as it only happens when the TV is turned on and sorts itself after a min or should I speak to Sony and try and argue my case about this 3 year gaurantee? The major annoyance with it all was that I would have had this problem looked at under my 1 year warrenty if it wasn't for the site telling me I had a 3 year one.

Please help.

Lee

custardy

well take it back to sony,or at least pop into the sony centre
if they changed a part and it didnt fix it then im guessing they should fix the right part to fix it
when you registered the warrenty i assume it asked for a serial number? so when it gave you 3 years it was referring to your exact TV?

leethepee

What would be my statutory rights in this regards?? Does anyone know??

[Deleted User]

If it were me, I'd start off by contacting them and informing them that the problem you had originally is still present and you want to bring it back for them to take a look at, also if possible, give them a demonstration.

leethepee

Spoke to the TV repair guys and they have not ordered a new screen for the TV under warrenty. I pray this sorts the problem as a 1 year old £1000 TV breaking down is a bit of a worry. Thanks for everyone that came back to my post so far. Stay tuned to see if this sorts the issue.

:T

albionrovers

Good luck, never give in to them.