Advice needed please

GemmaP_2

Hello, I'm new to the forums but really wanted some advice and didn't know where to go. Plus not sure if I'm posting this in the right place.
My issue is that we were getting a mortgage with Beacon home loans and our financial adviser was going through an agent called secured solutions. They said they needed to take a booking fee of £299 so I gave them my credit card details. Checked my statement online and to my horror they had taken £863.43! I am told that this is beacuse Beacon wanted the valuation fee?!
A couple of weeks later we are told Beacon are no longer offering mortgages and our sale fell through so we are staying put. My problem is getting my money back from secured solutions they say that the fee will be refunded but just taking time due to high volume (funny it only took 5 mins to take the money) and they are waiting to hear back from Beacon about the rest! This really worries me my bank statement says the whole amount was taken by them so are they waiting to be refunded by Beacon??
I really hope that makes sense to you and that someone can give me some advice as I don't really know where I stand.
Thanks for taking the time to read.

gnaril

Hopefully you paid on Mastercard willmake things easier.....

So for arguement sake I will assume you have.

If you have it in writing from the merchant they confirmed they will refund the monies back to your account. Write to your bank with the documentation and covering letter.

If its passed 30 days from the date they agreed that you would be reimbursed. They can chargeback the transaction 4860- Credit not processed.

Easy as that. If its Visa is all i will say.

GemmaP_2

Oh thanks yes it is mastercard, I haven't had it in writing that I'll get it refunded but I'll see if I can get it asap. Do you know how I stand on the fact that they took much more than I gave them permission to take?