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FAB customer Service - Firefox.com

Gers
Gers Posts: 13,266 Forumite
Part of the Furniture 10,000 Posts Photogenic Name Dropper
in Praise, vent & warnings
Friendly, fast and fabulous - I made a mistake with an order and they very promptly responded and sent me the info to return the goods.

Will be ordering other stuff from them. Oh, and loved the bright orange packaging too.

Comments

  • miniemma
    miniemma Posts: 507 Forumite
    Part of the Furniture 100 Posts Name Dropper
    Do you mean firebox.com?

    I've used them for years, love the free sweets in each box :D
  • melorablack
    melorablack Posts: 1,114 Forumite
    I have to agree, plus you get free delivery on your next purchase and a voucher code on the back of the catalogue. It's a great site.
  • Gers
    Gers Posts: 13,266 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    miniemma wrote: »
    Do you mean firebox.com?

    I've used them for years, love the free sweets in each box :D

    Yep! :confused: Freudian slip me' thinks.
  • Bowling_4_Gold
    Bowling_4_Gold Posts: 1,771 Forumite
    It's all good having brilliant customer service, but when paying at least double the price (of competitors), it should be expected, no?
    The quickest way to become a millionaire is start off as a billionaire and go into the airline business.
    Richard Branson
  • Gers
    Gers Posts: 13,266 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Bowling_4_Gold wrote: »
    It's all good having brilliant customer service, but when paying at least double the price (of competitors), it should be expected, no?

    Eh? Not found that at all....
  • williham
    williham Posts: 1,223 Forumite
    Gers wrote: »
    Eh? Not found that at all....

    I've never seen something where firebox is the cheapest.. It's just clever marketing and a good(ish) website.
  • JohalaReewi
    JohalaReewi Posts: 2,614 Forumite
    You need to get hold of some firebox voucher codes. They have them on the back of their catalogue and you can find them online too. Helps reduce the prices!
  • voiceofreason
    voiceofreason Posts: 1,948 Forumite
    Wow!

    Didn't think anyone bought gear from Firebox at listprice! :confused:

    ....I too enjoy the sweeties :)
This discussion has been closed.
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