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More help please and thankyou!

Hiya, thankyou sooo much for helping fix my problems with my pc the other day,
I'm now gonna be cheeky and ask for help with my friends pc,
she hasnt managed to get it to work for ages, shes got windows xp and every time she switches it on its says it encurred a problem and had to close, send error report dont send! Any help at all is very much appreciated. Thankyou. :D

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