Booked hotel then couldnt stay there.

BenL

https://www.moneyclaim.gov.uk/csmco2/index.jsp

mystic_trev

http://forums.moneysavingexpert.com/showthread.html?t=964739&highlight=gta

RDB

They are just ignoring me now, should I just wait the rest of the 14 days?

Is there anything I can do to get them to take me seriously?

KeithP

RDB wrote: »

They are just ignoring me now, should I just wait the rest of the 14 days?

Is there anything I can do to get them to take me seriously?

During those 14 days you should be reading up on MCOL... the link posted by BenL.

When the 14 days are up, carry out the process.
They will then take you seriously.

Edited to add...

Where are GTA based?
If they are not a UK company you will have trouble using MCOL.

Can Consumer Direct help?

Or maybe CAB?

RDB

Thanks yes they are not UK

I had to pay in Euro.

So is it not possible to take them to the small claims court?

KeithP

RDB wrote: »

So is it not possible to take them to the small claims court?

You've got a link.

Read up about it.

GtahotelsStaff

Hi RDB

Thank you for your updated post. (I originally posted this on the 07-12-2009 in reply to your other threads)

Just to clarify that I made the full refund for you this morning (7th December) so please allow time for this to reflect on your CC statement. Perhaps you can be good enough to update this Forum because I note that you confirmed that you had received your refund a few days later

Caroline
Customer Care Manager
[EMAIL="caroline@gtahotels.com"]caroline@gtahotels.com[/EMAIL]

Engadine

Obukit wrote: »

Gullivers Travel are the worst people to book hotels through, as they don't have any "links" into hotel booking systems, or send hard copies of reservations like most other travel agents do. They rely on people manually checking with them to see if any reservations have been received, which is obviously an absolutely farcical way to run a travel agency.

That said, the front desk staff in any decent hotel should have been clued up on this, and even if they were fully booked should have offered to pay for alternative accommodation and for extra costs you had incurred. You should contact the hotel and ask for an email address and name of the General Manager - let him know how much you paid for the other hotel (if it's less than you paid for Days Inn, they should refund, or arrange a refund through Gullivers, of the amount you paid), plus how many miles extra you had to drive. Any reasonable hotel will pay you this as long as it was their mistake, as well as apologise for the incompetence of their Front Desk staff. If not contact Days Inn Head Office.

If you are referring to Gullivers Travel Associates (GTA) they have nothing to do with GTA Hotels. They also don't work the way you describe.