disconect sky

antbann

Hi,

any1 give me any idea's how to move to another supplier of telephone and broadband, some days im not getting 1 meg and i am supposed to get speeds to 8mb, to me that's:mad: just miss selling and would like to move to another supplier.:mad:

McKneff

Hello there, i think thats normal actually, it depends on how far away you are from the exchange. So before you sign up anywhere else you should check what you are actually going to get.

There is a link for this but i cant find it. Someone willcome along and post it shortly I'm sure.

spike7451

McKneff wrote: »

Hello there, i think thats normal actually, it depends on how far away you are from the exchange. So before you sign up anywhere else you should check what you are actually going to get.

There is a link for this but i cant find it. Someone willcome along and post it shortly I'm sure.

Correct,also the age & condition of the copper pairs from the PSTN exchange to the NTE5 master.

The link:
http://www.btwholesale.com/pages/static/Community/Broadband_Community/Coverage/ADSL_Availibility_Checker.html#

Inactive

antbann wrote: »

Hi,

any1 give me any idea's how to move to another supplier of telephone and broadband, some days im not getting 1 meg and i am supposed to get speeds to 8mb, to me that's:mad: just miss selling and would like to move to another supplier.:mad:

It says " up to 8MB ", which actually means nothing, but is strictly correct.

You are lucky, my Daughter got about half of what you get using Sky.

ms_lasenby

I'm going through this now.

With lots of persistance Sky have admitted that if they can't acheive the speed they quoted in their welcome letter (for me - 3mb), they are not fulfilling their contract, and they will release you from it.

This has taken 24 hours on the phone, FOUR BT engineers, and 4 wasted afternoons waiting in for them. I've still got one other issue with that though... Hence my other thread!

You need to get put through to the customer solutions team, who will eventually put your case through to escalations. The number to call is 08442 410 515, options 1 then 3. (yes, I actually know that number off by heart now! :doh:)

What you need to do is to tell the first people you need to talk to customer solutions regarding a slow broad band speed.

First, they'll ask you to change the micro filters and use the test socket. Let them know that you've also tried turning everything off and on again, and that there is nothing apart from a phone and router plugged in to the microfilter. They'll also ask you if you've got any other sockets around the house. They ask you to unplug everything from those sockets too. If they ask you to hang up and that they'll call you back, get them to call you on a mobile before you hang up the land line. They don't tend to call back (I've got 4 x hang ups + 5 non returned calls to my name!).

They'll then run a line test, realise that you've still got a crappy connection, and put you through to someone who actually passed GCSE ICT.... Can you tell I've done this a few times??

Good luck. Its an epic battle, but you'll get there eventually.

Mazza