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Praise for Furniture Village

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I visited and placed an order for a suite, paying the deposit. Next day I got a voucher code (on this forum!) and phoned them, and they accepted it and re-did all the paperwork (ie showing deposit, monthly payments etc altered to reflect the £100 voucher code!)

Amazing. They could easily have said sorry miss you already signed on the dotted line....

Comments

  • pimento
    pimento Posts: 6,243 Forumite
    Part of the Furniture 1,000 Posts
    I had good service from them too. When I called to tell them how good I thought they were the man in the warehouse was amazed. He said he usually only gets complaints. I think I made his day!
    "If you think it's expensive to hire a professional to do the job, wait until you hire an amateur." -- Red Adair
  • wallbash
    wallbash Posts: 17,775 Forumite
    Settee and chairs, then a dining table and chairs ( one damaged , replaced swiftly )
    then a small table and display cupboard , finally a very big /expensive bed .

    Huge fan of F.V.
  • Gers
    Gers Posts: 13,162 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Only bought one item from them (Metrocentre) and the experience was great. Great bed too!!
  • point is that even though they lost £100 that time it probably means that by having a good attitude that you will go back next time and spend a similar amount...so in the long run they gain

    that is how a proper business should run!

    Will
    SShhhhhhhhhhhhhhhhhhhhhhh
  • Little_Vics
    Little_Vics Posts: 1,516 Forumite
    they were absolutely fab with us when we bought our sofa and I love them dearly! Now saving for a matching footstool - any chance of finding out where the voucher is from?!
  • wallbash
    wallbash Posts: 17,775 Forumite
    If you have been a customer , they will send you offers/vouchers /etc every-so often with thier lastest catalogue.
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