Argos refund policy

pliny79

My mother bought a washing machine from our local Argos store, as soon as it was delivered she began using it. On it's first cycle it stuck and a light came on. She contacted the help desk and they said she had to contact the after sales team. They have arranged an engineer to come to repair it, but my greivance is that they have sold a product unfit for purpose and should uplift it, refund us so we can pick another model. Does anyone think I am correct?

Many thanks

Sublime_2

I bought a fridge freezer that had something broken when it came. I phoned up argos, and they arranged for a new one to be sent out to me. I hadn't used it, as I could clearly see it was broken. I What did they say, when you asked for a replacement?

jobbingmusician

I think/hope a kind BG will be along shortly to move this post to a more appropriate place, where you will get more constructive answers. Apologies, OP, we do tend to be obsessed with MB and forget there is a real world, with real washing machines, out there!

I tend to agree that the washer should be replaced, and suggest that you make this very clear to the sales team. I am not sure what your legal rights are, though, on a first fault. Have you got the guarantee which came with it? What does that say?

mrcow

They probably want to send out the engineer to check it's plumbed in properly. It may not be a fault with the machne. If it is, then yes, get a new one as it's not fit for purpose.

If she is using the machine for money laundering purposes, then tell her to go easy on the fabric conditioner as it makes the notes go floppy.

Alias_Omega

pliny79 wrote: »

My mother bought a washing machine from our local Argos store, as soon as it was delivered she began using it. On it's first cycle it stuck and a light came on. She contacted the help desk and they said she had to contact the after sales team. They have arranged an engineer to come to repair it, but my greivance is that they have sold a product unfit for purpose and should uplift it, refund us so we can pick another model. Does anyone think I am correct?

Many thanks

We had this with Comet over 2 years ago.

The dryer we had purchased was tripping the electrics 2 days after purchase. We were fuming about it, but had to go with there advice of having the engineer come out to repair it.


The only advice i can give is to start searching the history of the washing machine, and if it has any fault trends.

On, this should be in the "In the Home (DIY Forum)"

Alias

Curly

you have your statustry rights and if it brakes within in 30 days you can get a new one or cash back

btw did you take out the 4 nuts at the back ?

Dave101t

but its first cycle should of been an empty load, and dont forget the transport bolts!

misskool

Hi all,

I've deleted some unhelpful posts and am moving this thread to the in my home moneysaving board where they will be able to advise

MK

ormus

you have the right to a refund, replacement or a repair.
you choose, not them. insist on your rights.

rolpaula

misskool wrote: »

Hi all,

I've deleted some unhelpful posts and am moving this thread to the in my home moneysaving board where they will be able to advise

MK

sorry:oi was very unhelpful

mikeandrach_2

you do have the right to a refund/replacement after such a short time, however, argos also have the right to come out and inspect the appliance before offering a refund/replacement