Bought sofa on ebay too big for my house!

Greener_Grass

Hiya

I bought a sofa on ebay last week that I quickly descovered was too big for my house ( a 3 and a 2 seater but huge). I was very stupid in the fact that I didn't measure my living room first and only after winning it measured my living room to only find if I was to have the two sofas down opposite walls I would have a massive 2ft gap down the middle!! So, emailed the seller straight away to say i'm really sorry but these are huge and am never going to fit them into my house. I hope you can sell them to the second highest bidder etc. I apologised for being so stupid at least 5 times.

5 days later (today) i received a reply to say they had sold the sofas to the second highest bidder but apparently I would have to pay thier final value fee as I have broke the contract and they would be submitting a unpaid item case against this.

My ebay account is 9 years old, nearly 300 feedback and 100% positive!

I don't think this is right. Obviously I'm a total idiot for not measuring first but have let the seller know within 24 hours that I can't fit them into my house (plus they don't want them picked up for at least 2 weeks till they get thier new sofas) and they have now sold them to the second highest bidder.

I found a page on ebay about cancelling a transaction and it all looks pretty simple so I have emailed the seller that page and said sorry a few more times.

What else can I do? Can they really raise an unpaid item case against me? I'll be really upset if I end up getting negative feedback out of this as I have bent over backwards to apologise and steer them in the direction of what to do next. Help!!

soolin

Yes he can raise an unpaid and yes he has two lots of FVFs to pay, yours and the second chance offer.

A seller can do a mutual, but very few experienced sellers will risk this and why should they? Seller has paid fees, you either cover those fees for him or he goes through a full NPB on you and puts a strike on your account, why should seller risk a hefty bill because you changed your mind?

You cannot get negative feedback though and a single strike won't hurt you as you need two to be blocked by sellers.

geri1965_2

You were at fault and it's the least you can do to make the seller doesn't lose out.

Greener_Grass

According to this guide he can cancel the transaction and get a credit for the fees

http://pages.ebay.co.uk/help/sell/cancel-transaction-process.html

They are a new seller with only 5 feedback

cyberbob

He can but its a risky thing for a seller to do (most sellers don't go this route). As if the buyer doesn't agree he will be unable to claim his fees or open another dispute. You have 2 choices really pay the fees or take an unpaid item strike.

soolin

Greener_Grass wrote: »

According to this guide he can cancel the transaction and get a credit for the fees

http://pages.ebay.co.uk/help/sell/cancel-transaction-process.html

They are a new seller with only 5 feedback

If you read that link it tells you exactly why any seller would be daft to risk it. I certainly would never doo a mutual and would always caution against it on here as a buyer can refuse, and personally why should I trust any buyer who doesn't understand ebay?

Reading from the top it says :

If you've sold an item but can't go through with the sale, you can cancel the transaction in our Resolution Centre and you may receive a credit on your Final Value Fee.
Use this process when the item is lost or broken, you made a mistake when listing the item, or there's some other reason you can't complete the sale. If you want to manage a return and get your Final Value Fee back as well, learn more about managing returns in the Dispute Console.
Note: When you cancel a transaction, there’s no action against the buyer. If your buyer didn't pay you, see What to do when your buyer doesn't pay (unpaid item process).

Then follow the link at the bottom for 'what to do if your buyer doesn't pay' and it takes you through to the dispute and strike option. The mutual is for a seller trying to get out of a sale or where they both agree to not continue. This is not a mutual.

Greener_Grass

Ah thats pants. I don't really want to do either! As it will be at least £20! I will keep my fingers crossed he is nice and just cancels!



ETA: I very much doubt I am the first person in the world to make a mistake and buy something not suitable. I asked for advice not judgement.:rolleyes:

milfhunter

But you did not pay, and the seller did not want to cancel, so it's not 'mutually agreed' to cancel. As soolin says though, 1 strike will not do any harm ar sellers can only block buyers with a minimum of 2 strikes.

Greener_Grass

How did he not want to cancel when he has sold the item to someone else now?

Strapped

I must admit, I never offer for buyers to pay my selling fees (didn't know that was an option tbh); I always issue a NPB strike.

Maybe I should be "nicer".

soolin

Greener_Grass wrote: »

How did he not want to cancel when he has sold the item to someone else now?

You do need to understand ebay if you are going to use it. The second chance offer does not cancel out your original sale.

As it stands at the moment the seller has sold to you and has paid FVFs on that sale. he has then been forced, through no fault of his own to take a lower price from an underbidder and pay a second lot of FVFs. Two sales = two lots of fees.

So turn your question around..why wouldn't a seller want to reclaim his fees on a wasted transaction when he is also out of pocket by taking less for the item from an under bidder?