usb mouse not recognised

captainprincess

Hi, hope this is the right place for this.
My wireless mouse has suddenly stopped working, the laptop is saying usb not recognised/malfunction! When you remove the usb it is too burny hot to touch (it wasn't like this before) I have tried other usb's and they work and another mouse, so guess it isn't a laptop. It has had no problems at all before.
This was a gift which I got in August, it was bought from PC World. Can I take it back without a receipt and ask, or do you think they will do nothing about it?
Grateful for any advice

trudij

I think you should let it off the wheel sometimes, then his feet wont get too hot running round and round

Id take it to that well known purple computer selling shop near you - ask for Kaz, tell her you are a friend of mine and you dont know what to do, and (assuming she doesnt call security straight off!) she should be able to help you....

totalsolutions

Return it its busted now. Get a new Logitech mouse, they are one of the best.

captainprincess

trudij wrote: »

I think you should let it off the wheel sometimes, then his feet wont get too hot running round and round

Id take it to that well known purple computer selling shop near you - ask for Kaz, tell her you are a friend of mine and you dont know what to do, and (assuming she doesnt call security straight off!) she should be able to help you....

Thanks!! Oh let the dog know I won't be attending tomorrow due to third degree burns on my hands from the burny hot usb!!

fwor

It sounds like a short within the USB plug or adjacent wiring.

Without a receipt, PC World will almost certainly not be able to help - generally their policy is that you must show proof of purchase. However, if the manufacturer is a well known one, they may replace it as a gesture of goodwill.

For example, Logitech replaced the transmitter on my wireless mouse even though it was out of warranty.