sky broadband

antbann

hi,

i have a real problem with download speed, some days im getting just over 1mb then other days im only getting 560kb download is they anyway i can get out of this contract as they say its upto 4.5mb but i never get or get close to it.

spike7451

Use this:
http://www.btwholesale.com/pages/static/Community/Broadband_Community/Coverage/ADSL_Availibility_Checker.html#
That'll tell you what speed you can get.
Have you contacted their technical dept? If not you need to phone them & go thru to the old Tier2/3 (where I used to work) as they can remotley log into the exchange & diagnose your line.
However you need to go thru the Tier 1 troubleshooting first so they can log a fault.

antbann

cheers i did try and go through but they cut me off when i was going through it they said as my modem says 8123kb its fine and im getting 8mb that im not lol

penrhyn

Are you LLU or Sky Connect (BT).

Log on to your router and post your router statistics.

You can use this tool:-

http://www.skyuser.co.uk/tutorials/how_to_use_the_skyuser_ping_tool.html

antbann

Pinging skyuser.co.uk [77.240.11.57] with 32 bytes of data:
Reply from: 77.240.11.57 bytes=32 in 66 ms TTL=128
Reply from: 77.240.11.57 bytes=32 in 65 ms TTL=128
Reply from: 77.240.11.57 bytes=32 in 66 ms TTL=128
Reply from: 77.240.11.57 bytes=32 in 69 ms TTL=128


cheers

penrhyn

Sorry no, its the router statistics bit we need.
My fault entirely, posted the wrong link, tool is fine follow this though.

http://www.skyuser.co.uk/tutorials/how_to_use_the_skyuser_router_stats_tool.html

antbann

Router StatisticsSystem Up Time: 3:19:32

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 195743 155584 0 7462 2240 3:18:36
LAN 15 0 0 0 0 3:19:32
WLAN 178027 209403 0 2570 7658 3:19:05
ADSL Link Downstream Upstream
Connection Speed 8128 kbps 448 kbps
Line Attenuation 33.0 db 16.5 db
Noise Margin 5.9 db 19.0 db

Poll Interval: (secs)

penrhyn

Cheers, first off are you on Sky Connect, this is a rebranded BT product Sky offer when they have not got their kit in the exchange, costs around £17/month.

You are indeed syncing with the exchange at just over 8Mbps, however your noise margin is poor at 5.9 db considering your proximity to the exchange, 33db.
You probably have noise on your line which during the evening could cause the router to drop out and resync at a lower speed.
Are you using an extension socket, as most noise problems are caused by internal wiring issues.
This article is quite good.
http://www.dslzoneuk.net/socket.php

It would be worth taking stats from the test socket.