I have posted 3 times now I am now begging

playa1406

I recently purchased 2 pairs of Uggs online without realising they were fakes they were 'on offer' reduced from $120 to about $70 a pair.

They sent me one pair in the wrong colour and they dont fit my partner.

I have emailed the company to say I want a refund and he wants me to forward them on to someone else, I have refused to do this.

It now looks as if the website has closed down as when I used my saved link it is blank and I cannot get access to my Emails as they were through something called billing support

I used my tesco credit card so i should be covered to get my money back however they seem to not want to help in the slightest and i do not know what to do next

any help is greatly appreciated as my partner still has no birthday Uggs

I need help as I don't know what to do next

dzug1

Sorry - your Tesco credit card won't help as the purchase price was less than £100 (assuming you meant 140 dollars as the price). In which case I fear you are out of pocket

If it was £140 go back to Tesco and quote section 75.

playa1406

thanks for your response the total for the boots was £110 but they dont seem to be helping in the disputes team and dont really know much about this section 75 ive heard about it but thats all

marksoton

playa1406 wrote: »

thanks for your response the total for the boots was £110 but they dont seem to be helping in the disputes team and dont really know much about this section 75 ive heard about it but thats all

Which dollar are you working on as Ugg boots are made in Australia... ?

playa1406

Also tesco claims that as the website didn't state that they were genuine uggs that they weren't mis sold

any views on this?

pookienoodle

"Uggs" is a copyrighted brandname so they didn't need to say they were genuine as long as it said "Uggs"

playa1406

marksoton I bought online without realising about the generic term uggs and it was my first main purchase so was going in blind so to speak

inmypocketnottheirs

Google Section 75 of the Consumer Credit Act and that will give you the information you need to know to give Tesco a call and ask them to do a charge back.

playa1406

pookienoodle wrote: »

"Uggs" is a copyrighted brandname so they didn't need to say they were genuine as long as it said "Uggs"

being english i beleived uggs to be the brand name like Nike & Timberland etc

playa1406

inmypocketnottheirs wrote: »

Google Section 75 of the Consumer Credit Act and that will give you the information you need to know to give Tesco a call and ask them to do a charge back.

I have asked them to refund my money and they mentioned that i bought fake uggs and wasn't entitled to a refund is charge back different to this? sorry to sound dumb but this is my third purchase online and it has put me off

katsu

If each pair was less than £100 then I don't think Tesco need to refund you - try the main site pages under credit cards for Martin's articles on section 75 to confirm.