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Gas

sabelu
sabelu Posts: 1,183 Forumite
Part of the Furniture 500 Posts Name Dropper Combo Breaker
My daughter just moved into new flat 3weeks ago today received gas bill for£200 she phoned bg to sort out they took her name and address and said she was liable this can't be correct what can she do?
It pays to challenge

Comments

  • KimYeovil
    KimYeovil Posts: 6,156 Forumite
    1,000 Posts Combo Breaker
    edited 28 November 2009 at 7:40AM
    Does she have the meter reading from when she moved in? If not she should work out a pro rata reading from the bill (from the date of the reading on the bill and when she moved in).

    She should then write in (don't bother telephoning) and give them the date she moved in and her estimated reading. (It's always a lot easier with these things to take the reading as soon as you move in.) As long as she writes a clear and straightforward letter things will resolve eventually. (It will probably take an iteration or three, though.)

    (And if she hasn't already checked the electricity...)
  • lemontart
    lemontart Posts: 6,037 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    and provide proof of the date she took over the property,
    I am responsible me, myself and I alone I am not the keeper others thoughts and words.
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