xbox 360 rrod

Mankysteve

Or you can go down the SOGA route. Ring microsoft/oringal shop and remind them of the 6 year warrenty(well not quite a warrenty) and that your going to get it indepently tested and if found in your favour you'll chase both a refund/replacement of the item and refund of the testing in small claims court.

Get an independent engineer to state that the fault is the cause of manufacturing flaw. Once you got this you can then claim under soga a repair/replacement or if they wish a refund at price you paid/6*3.5

bingo_bango

Mankysteve wrote: »

Or you can go down the SOGA route. Ring microsoft/oringal shop (MS are not the contracting party here, so no SOGA rights against them!) and remind them of the 6 year warrenty(well not quite a warrenty) and that your going to get it indepently tested and if found in your favour you'll chase both a refund/replacement of the item and refund of the testing in small claims court.

Get an independent engineer to state that the fault is the cause of manufacturing flaw. Once you got this you can then claim under soga a repair/replacement or if they wish a refund at price you paid/6*3.5

Good luck to anyone trying to get this through a small claims court. Although technically Mankysteve is correct with the second paragraph, the reality is that judges are more clued up than you'd think, and will likely find that you've had fair use of the item. The 6 years (from The Limitation Act 1980) is a maximum, not a target. I suspect the judge in any such case will find that 3.5 years of gaming for an item costing under £200 is fair use.

I would of course love to be proved wrong, and hope that you at least chance your arm using the tactics steve has outlined, but be prepared for a no from the retailer. Also remember that you need to produce a proof of purchase if required by the original retailer. This does not need to be a receipt, but could be a bank statement, credit card statement etc.

Good luck!

jackieb

My son's xbox 360 elite was almost 2 years old when it stopped reading discs. Not the RROD so it wasn't covered by the extended warranty. We contacted Microsoft and it was going to cost £80 to repair. It was picked up from the house and within a week they had replaced it with a brand new one (they said due to time constraints they had replaced it rather than repair it).

I know it shouldn't be failing after less than 2 years but he plays the thing constantly. We were pretty pleased about getting a brand new one for £80 (it comes with another years guarantee)

DCFC79

jackieb wrote: »

My son's xbox 360 elite was almost 2 years old when it stopped reading discs. Not the RROD so it wasn't covered by the extended warranty. We contacted Microsoft and it was going to cost £80 to repair. It was picked up from the house and within a week they had replaced it with a brand new one (they said due to time constraints they had replaced it rather than repair it).

I know it shouldn't be failing after less than 2 years but he plays the thing constantly. We were pretty pleased about getting a brand new one for £80 (it comes with another years guarantee)

thats pretty good me thinks