Plusnet for home phone/broadband package?

helentroy_2

Had a look through the forum but not found the answer so hope you can help...
As a result of an awful time with Primus (don't do it!), trying to find good phone/broadband package that includes 'closed group' calling benefits. I recently took the Plusnet Value broadband on and Plusnet seem (so far) pretty good with customer service although still early days and I know Plusnet is owned by BT. Anybody had experience- good or bad- with Plusnet for the line/phone packages and can we use 18185 override if we go completely with them for daytime calls?
Both me and mother have line rental with BT and have had problems with them and I'm really annoyed with BT at moment as still waiting for them to respond/reply to our complaint 3 months down the line (spoken to Otelo and will be escalating complaint) and so would prefer to leave BT but don't want to cut nose off to spite etc..
Any thoughts/advice?

BT_company_representative

Hi helentroy,

Sorry to hear you have not received a response to your complaint. If you want me to look into it for you or chase anything up just send me an email with your account details to btcare@bt.com and I will be happy to help. Could you also include your MSE username on the email.

Cheers

Shane.

Portlandbill

helen

Have a look at this thread and the links.

http://forums.moneysavingexpert.com/showthread.html?p=12806093

helentroy_2

Thanks Shane
I will get the salient points together and email you with the details- it would be good to get things moving as our contact with customer services has so far got us nowhere. Helen

helentroy_2

Portlandbill wrote: »

helen

Have a look at this thread and the links.

http://forums.moneysavingexpert.com/showthread.html?p=12806093

Hi Portlandbill

Thanks for pointing me in the right direction with the thread and links- v helpful. I'll also have a go at logging onto the plusnet community forum myself and check out the answers further. Ta. Helen

helentroy_2

BT_company_representative wrote: »

Hi helentroy,

Sorry to hear you have not received a response to your complaint. If you want me to look into it for you or chase anything up just send me an email with your account details to btcare@bt.com and I will be happy to help. Could you also include your MSE username on the email.

Cheers

Shane.

Dear Shane
An email detailing our complaint has been sent to the email address you gave. I look forward to your response. helentroy

helentroy_2

Hello.....Shane.....Is anybody out there in BT company representative land?....

Although I wasn't expecting our complaint to be all done and dusted as it takes time to investigate matters, I was though expecting an acknowledgement of my email to show our BT complaint was received and finally being looked at but 7 days later- not a peep.
I was keeping my fingersX that something could be sorted out without me having to escalate the complaint so I'll give it a couple more days and then post the letter to the Manager @ BT complaints review service. And then, if still no reply after 10 days- the Ombudsman.
I very much look forward to a reply. Helentroy

BT_company_representative

Hi Helentroy,

I've dropped you a reply to your email if you could respond when you get a chance I'll get this matter sorted out for you.

All the best,

Robbie

helentroy_2

Hi Robbie
I have sent a reply with my tel number as requested and I look forward to your call. Helentroy