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Wrong price on internet
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pinkerton_angel
Posts: 84 Forumite


Hi,
Whilst looking for a large number of cheap lanterns for my upcoming wedding, I spotted some on a website from a well known store, I could see the pricing was obviously wrong as they had listed the small ones with no price, the medium ones at £4.99 and the large ones at 99p. So I ordered 24 of the large ones at 99p. I received confirmation of my order and printed it out.
I have just received an email from them saying they cannot fulfill my order as the product has been discontinued and that they have checked several stores, none of whom have any.
I have just checked their website and the item is still for sale, still at 99p, the small ones now state £9.99. I have also just phoned my local store and they tell me they have 'loads' in stock and confirmed that the price is actually 99p for the small and £9.99 for the large which is what I always thought anyway, but my point is that I bought the large ones for 99p and my belief is that they've now realised their mistake and are trying to fob me off by saying they have been discontinued.
Is there anything I can do? I've told them that a) they are still showing as for sale on their website and b) they can source them from my local store who I've just phoned.
Obviously every penny helps at the moment and wondered if I have a leg to stand on or can they rightfully say this?
Thanks
pinky
Whilst looking for a large number of cheap lanterns for my upcoming wedding, I spotted some on a website from a well known store, I could see the pricing was obviously wrong as they had listed the small ones with no price, the medium ones at £4.99 and the large ones at 99p. So I ordered 24 of the large ones at 99p. I received confirmation of my order and printed it out.
I have just received an email from them saying they cannot fulfill my order as the product has been discontinued and that they have checked several stores, none of whom have any.
I have just checked their website and the item is still for sale, still at 99p, the small ones now state £9.99. I have also just phoned my local store and they tell me they have 'loads' in stock and confirmed that the price is actually 99p for the small and £9.99 for the large which is what I always thought anyway, but my point is that I bought the large ones for 99p and my belief is that they've now realised their mistake and are trying to fob me off by saying they have been discontinued.
Is there anything I can do? I've told them that a) they are still showing as for sale on their website and b) they can source them from my local store who I've just phoned.
Obviously every penny helps at the moment and wondered if I have a leg to stand on or can they rightfully say this?
Thanks
pinky
A&L charges WON - Barclaycard charges WON - MBNAx3 charges WON - Halifax charges WON
Still fighting: Next/Cabot default - Littlewoods/NDR default
Still fighting: Next/Cabot default - Littlewoods/NDR default
0
Comments
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Nope, they've made a mistake and they have cancelled the order. If you want to buy the large ones from them, you'd have to reorder at full price (though they shouldn't have lied about having none left).Squirrel!If I tell you who I work for, I'm not allowed to help you. If I don't say, then I can help you with questions and fixing products. Regardless, there's still no secret EU law.
Now 20% cooler0
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