Paypal dispute and the small claims court...

vonsworld

Hello

On Ebay I recently sold an expensive £600 video recorder to a bidder in Italy who paid using Paypal. The recorder was in full working order when shipped from the UK, but after receiving the item, the buyer now claims the recorder is faulty.

The buyer has now started a claims process with Paypal to obtain a refund, and whilst the claim is being considered, Paypal has frozen funds in my account to cover the refund should it be granted.

I have offered to refund the full payment once the buyer has returned to recorder to me, in complete and undamaged condition. I think this offer is quite fair?

However having read elsewhere about Paypal claims, it is possible that they will issue a refund without the buyer having to first return the item. In other words the buyer could end up with a refund and then not bother to
return the recorder (which possibly, dare I suggest, may not be faulty at all!).

If this worst case scenario happens, who should I sue in the county court? Perhaps a small claim against Paypal, or one of the new European Small Claims against the buyer in Italy?

Thanks for your advice...

vicshippers

In my experience, Paypal will hold the funds from both parties and refund the buyer once they provide proof of postage.

You can't claim against paypal as that's not who you had the agreement with - you would have to claim against the buyer, although I'm not sure how one instigates that internationally. Hopefully someone else will!

Hope it all gets sorted for you.