Firm terminate contract due to breach of terms...does that mean a refund?

nsabournemouth

If a mobile phone firm agree to terminate contract with no termination fees does that put me in a position to have payments for that contract refunded or part of.

I understand that if they do so it puts me back to the position i was in before i took out the contract....is that right?

Esqui

I imagine it may depend on the reason the contract was terminated. If, for example, they stopped providing signal, then probably not. If they mis-sold the contract from the start, then maybe..

The_Pedant

It might depend what you actually received in that contract & when you paid.
If you have paid up front for a service, then I would normally expect to get back the money for any time paid for that you're unable to use.... so if you paid for a year & they terminate after 10 months, then I might expect up to 2 months back. i.e. they are deducting for any service already provided on a pro-rata basis.

If you had a handset I would imagine they might be able to offset the cost of that against anything due back.

That's where I'd start looking. I doubt you would be able to get everything back, unless it is very early on in the contract.

Mind you, this also depends on the terms & conditions. If you are in breach of the terms, there may be additional clauses to cover what they are allowed to do. Need to re-read the T&Cs.