Zone Horror Winners

ness13

Me too. I won a DVD from there about 5 months ago and it has never materialised. Have emailed them again.

fire**fly

:T:T lovely, well done :T:T thanks for posting :T:T

judy2357

Well done...........

erin28

Well done :T

Done_and_Dusted

Well Done :T

yummymommy

congrats:beer:

thatgirlsam

lolotoo wrote: »

me too I never got an email rather fed up really as I have tried to contact but they ignore. Let me know if u have any luck?

i remember a thread a while back where someone mentioned a body you can report too if say you beleive they are unfairly advertising prizes that don't exist ??

or something along those lines , i seem to remember IDP or something ?

anyone know ?

if you me and ness report the horror zone maybe they will look into it !

thatgirlsam

ness13 wrote: »

Me too. I won a DVD from there about 5 months ago and it has never materialised. Have emailed them again.

its not on really is i t?

i wouldn't care if they said they didn't have the DVD's and we would need to wait , but its the ignoring thats annoying me !

i know its only a DVD , but its the principle at stake here

Daphne01

From the comping guide on the first page:

:::::::::::::::::::::7 What happens if my prize doesn’t turn up?
This is going to be individual to each comp. Usually it will state in the T & C for each comp how long it should take for the prizes to be dispatched to winners. As a general rule though or in the absence of any particular details in the T & C, allow 28 days, (allow more if we are experiencing postal strikes or extreme weather conditions). If the prize hasn't arrived by then, get in touch with the company offering the prize. Try to contact the person whose details you have & ask politely if there is a problem with delivery. A telephone call is the best way, but failing that try emailing them. If they don't reply, look on the original website for contact details & contact them, again being as polite as you can.

If you still get no response from them, there are a few different things you can try.

The Institute of Sales Promotions [EMAIL="complaints@isp.org.uk"]complaints@isp.org.uk[/EMAIL] lay down the guidelines which comp organisors must follow. MSE Compers have reported that they are very good at investigating dodgy comps & missing prizes with one chap in particular Edwin Mutton, being an absolute star.

The Advertising Standards Authority have an online complaints form.

I had an issue with a prize not turning up & after chasing politely for 5 months, I mentioned that I had been advised to talk to the Institute of Sales Promotions about the matter. Funnily enough that resulted in a letter of apology within a few days, along with a box of ‘Apology Goodies’ & my prize turned up 2 weeks later. Just remember to keep your cool & remain polite.::::::::::::::::::

HTH

thatgirlsam

thank you daphne ... i have dropped a line to The Institute of Sales Promotions to see if they can do anything