Bt bill

worried123

HiI would be very grateful if somebody can answer my question please.I recently changed my job and instead of being paid at the end of each month we are paid on the 10th of each month. I am a poor girly and do live from month to month with little spare cash....and I also do not have credit facilities.I get a three monthly paper bill from BT which tends to arrive in the middle of the month and I always pay on the red at the end of the month - cash at the bank.My recent bill came in a while ago and it said to pay by the 21st November - usually I would pay this at the end of the month just after we get those automated calls from them to contact them and just before the red arrives and althoughit is an expensive way of dealing with my phone bill it hasn`t been a problem.Will I get cut off if I delay paying until 10th December?? (pay with cash at the bank) I cannot risk this happening because I need my landline for work calls.I have been a customer for absolutely years and have never not paid my bill or had any problems.Many thanks.

BT_company_representative

Hi there, I can take a look into your account for you if you like and check if payment will be ok to be made on that date (or perhaps come to some arrangement considering you have been a customer for a long time). Please can you send your BT account info to btcare@bt.com, mark FAO Claire in the subject field and include your MSE Forum username, worried123 and I'll get straight on it for you. Thanks in advance, Claire

worried123

HelloThank you so much I am extremely grateful. I shall mail you.Thanks again.

worried123

I was given fantastic help from BT - so a big thumbs up and thank you.