Virgin Vie diamond bracelet plus possible free lipgloss for £6.50 delivered!!

ljames30

Hi everyone!

Just to explain, I work for VIE at home and have just come across this thread. I'm sorry some of you have had a disappointing experience with your orders (but very pleased some of you have used this opportunity to grab a bargain!)

The Essentials offer was hugely successful, with lots of people taking the opportunity to pick up a free lipstick/gloss and order products as well. Because we reduced the shipping cost for this offer we promoted a maximum 14 day delivery slot, and because the offer was so huge we've had to take advantage of that! To reassure this is not our normal delivery service, but a special extended delivery schedule to accomodate this offer. You can find out more about our normal delivery services on our website which I can assure you are much quicker (but do cost a little more).

I really hope you all love the free lipstick or gloss you got as part of this offer, and thanks for all of your comments. I promise they're all being taken on board, and we're doing everything we can to rectify any customer queries we've received here.

Merry Christmas!
Louise James
Marketing Manager, VIE at home

jojo1978_3

Well, i'm going to update my story. I was pretty miffed at being told after 3 weeks that im not getting my bracelet, so emailed vie this morning and got a very quick response apologising and also offering a credit onto my account. I would like to say that whilst i'm impressed with the quick response and credit, i just wish that they had been honest in the 1st place.
Although the experience did put me off shopping with vie ever again, i feel the credit may sway me to give them another go. Thanks Vie.

tara747

ljames30 wrote: »

Hi everyone!

Just to explain, I work for VIE at home and have just come across this thread. I'm sorry some of you have had a disappointing experience with your orders (but very pleased some of you have used this opportunity to grab a bargain!)

The Essentials offer was hugely successful, with lots of people taking the opportunity to pick up a free lipstick/gloss and order products as well. Because we reduced the shipping cost for this offer we promoted a maximum 14 day delivery slot, and because the offer was so huge we've had to take advantage of that! To reassure this is not our normal delivery service, but a special extended delivery schedule to accomodate this offer. You can find out more about our normal delivery services on our website which I can assure you are much quicker (but do cost a little more).

I really hope you all love the free lipstick or gloss you got as part of this offer, and thanks for all of your comments. I promise they're all being taken on board, and we're doing everything we can to rectify any customer queries we've received here.

Merry Christmas!
Louise James
Marketing Manager, VIE at home

Hi Louise

What is the phone number to call to report non-delivery? I placed my order on 26 November and still haven't received it, I am very concerned.

caro100

jojo1978 wrote: »

Well, i'm going to update my story. I was pretty miffed at being told after 3 weeks that im not getting my bracelet, so emailed vie this morning and got a very quick response apologising and also offering a credit onto my account. I would like to say that whilst i'm impressed with the quick response and credit, i just wish that they had been honest in the 1st place.
Although the experience did put me off shopping with vie ever again, i feel the credit may sway me to give them another go. Thanks Vie.

I ordered 3 items of jewellery which had a 'shipped' status, these never came and when I emailed at the weekend only got a sorry out of stock email. I emailed back too to say I wasn't happy and less than half hour later got the following email:


Thank you for your reply and we can only offer our further and renewed apologies
to you.

Your three jewellery items were so popular and due to a system error not
updating we were unable to provide you with remainder of your order and we are
in the process of arranging a refund to you. You will shortly receive
notification of how to receive a refund back to your original credit/debit card.

We never wish to disappoint a loyal VIE at home Customer and we have therefore
arranged for a credit of £20 plus an Express freight charge (next day service if
placed by midday) to be placed on your Online Cash On Account. We trust that
you can use this credit to select an alternative item and pick up those last
minute Christmas bargains!

To access your credit, simply log onto our website www.vieathome.com using the
email address you have registered with us and your credit will be made available
to you within the next 24 hours (Monday to Friday only).

Once again we are really sorry we have disappointed you but hope that we have
now restored your confidence in VIE at home.

If you have any further queries, please don't hesitate to contact us and we
would be happy to help you.

Please note; A credit may take up to 24hrs to reach your on-line account (Monday
to Friday only), cash refunds are not available, credits may not be used in
conjunction with any other offer or discount code. To access your credit simply
register on-line with us using your email address at www.vieathome.com

Laura Green
Correspondence Administrator


At least they have tried to make amends. I too will give them another go.

SJP

I've got that email too....

Does that mean that they haven't taken the money??

jojo1978_3

SJP wrote: »

I've got that email too....

Does that mean that they haven't taken the money??

Caro100, thats the same email i got.

SJP they took the money as soon as the order was placed

Jammy007

I've just been on the phone regarding my order and I was told that an alternative product would be sent out in place of the diamond life bracelet which was the starlet sky bracelet. Its not on the website, both myself and the assistant checked. I also asked if it would arrive before xmas which I was told yes.

If the bracelet wasn't to my liking then I could return it for a full refund.

Has anyone had a similar story?

SJP

So, we dont get the money back that they took when we placed the order, but we get £20 to spend??? Not a bad deal if there is something else you want, but what if not???

maxtweenie

Thanks for the updates. I've emailed them to ask what's happening. Poor communications though.

Received a very quick reply;

Thanks for your recent order with VIE at home.

Unfortunately the Diamond Life Bracelet you ordered went out of stock on the day you ordered it. Whilst we did everything we could to locate an additional bracelet to send to you, I'm afraid we've been unable to. We're therefore going to send you a replacement bracelet which we think you'll love even more. Our Starlit Sky Bracelet (RRP £25) is a sterling silver bracelet that features Swarovski crystals. It's been a very popular piece, so we really hope you love it even more (see the picture below).
If for any reason you are unhappy please be assured you can return it to us for full refund, free of charge. Full details of our free returns policy is available on our website. These are being sent out today so should be with you very soon.

We'd like to take this opportunity to wish you a very Happy Christmas

Best wishes
The VIE at home Customer Relations team

Tel; 0845 300 80 22

VIE at home, PO20 2FP

be877

I have been offered a replacement braclet (see below), so will wait for that!

Thanks for your recent order with VIE at home.

Unfortunately the Diamond Life Bracelet you ordered went out of stock on the day you ordered it. Whilst we did everything we could to locate an additional bracelet to send to you, I'm afraid we've been unable to. We're therefore going to send you a replacement bracelet which we think you'll love even more. Our Starlit Sky Bracelet (RRP £25) is a sterling silver bracelet that features Swarovski crystals. It's been a very popular piece, so we really hope you love it even more (see the picture below)

If for any reason you are unhappy please be assured you can return it to us for full refund, free of charge. Full details of our free returns policy is available on our website. These are being sent out today so should be with you very soon.

We'd like to take this opportunity to wish you a very Happy Christmas

Best wishes
The VIE at home Customer Relations team
Tel; 0845 300 80 22

VIE at home, PO20 2FP
www.vieathome.com