Help pls-Problem accessing certain URLs

Barter

I can't access certain web-sites (2 so far-who knows if any more!) through my usual ISP (tesco.net; daytime access with monthly subscription)

However by using alternative ISPs on PAYG there's not a problem. (other than having to pay again!)

I've deleted cookies/temp files; I've checked security settings in internet options; I've done a virus check & run maintenance wizard - all to no avail.

Can anyone throw any light on this, & hopefully suggest a remedy? If the only remedy is change ISP, is there another with 7 day-a-week Daytime access for £5.99 or less?

Very many thanks for any help.

LD

can be any number of issues, most usually this happens when there has been a change in IP address and it hasn't propergated to the DNS server you use, faultly router can also cause this.

REPORT it to tesco

I have to say I have just found (I have tesco BB) that I am behind a proxy and as a result cannot access certain secure places that check my IP as the IP they see is different to my one but don't think this is your problem

Joe_Bloggs

Have you tried contacting the technical team at your present ISP. I'm sure they could do something if they were aware of the problem.
J_B.

Barter

Thanks very much for the prompt replies; I have contact the tesco tech team in the past (had 1 problem site then, now got 2!) & got this reply. I did what they said & lost ALL access! I spoke to them as well but no solution, & calling them is SO expensive that I'd rather just change provider if I could find a coparable cost one.

Thank you for your Email.
>
> I'm sorry to hear that you are having problems accessing the website,
please can you try the following fix:
>
> 1. Go to the Control Panel
> 2. Open up 'Internet Options'
> 3. Click on the 'Connections' tab, in here you should see the diallers
that are configured on your computer.
> 4. From the list select 'Tesco.net'
> 5. Click 'Settings'
> 6. Half way down this screen, under the heading 'Proxy Server', there
will be a tick box 'Use Proxy Server for this connection', click in this
box.
> 7. In the address box you will need to enter:
>
> 62.252.192.4
>
> 8. In the box next to it, 'Port' you will need to enter:
>
> 8080
>
> 9. Click 'Ok'
> 10. Click 'OK' again on Internet Options.
>
> Now close all your windows, back to your desktop, then reconnect to the
internet as normal.
>
> If you find that you are still having problems, please contact us again.
>
> Kind Regards

Maybe I sbould take it up with them again; may get someone this time who can sort it!

If not, any alternatives you can recommend?

Thanks again.