Annoyed with Play

Kayl06

I ordered some GREEN headphones on Monday and they've sent me BLUE ones, it quite clearly says Green on the order so i don't know how they've managed to mess that one up.

Also really annoyed with the size of the box, you could quite easily fit 6 of them in the one box, what is the point in that. It is such a waste.

Finally, how do i get my postage refunded?

sarahg1969

Why do you want your postage refunded?

Kayl06

The postage to send the item back.
I don't see why i should have to pay for their mistake.

mluton

They will credit you on the return, as they have done with me in the past.

willa

Kayl06 wrote: »

I ordered some GREEN headphones on Monday and they've sent me BLUE ones, it quite clearly says Green on the order so i don't know how they've managed to mess that one up.

Also really annoyed with the size of the box, you could quite easily fit 6 of them in the one box, what is the point in that. It is such a waste.

Finally, how do i get my postage refunded?

Have a look at the Distance Selling Regulations on the net. If something is not as described or faulty, ie. not your fault that item is no good, you should get a refund of all monies you have paid including postage.

Kayl06

willa wrote: »

Have a look at the Distance Selling Regulations on the net. If something is not as described or faulty, ie. not your fault that item is no good, you should get a refund of all monies you have paid including postage.

I know i can get it refunded, i just wasn't sure of how i actually do that. I'm getting a replacement rather than a refund as i still want them just in the right colour.

woody01

willa wrote: »

Have a look at the Distance Selling Regulations on the net. If something is not as described or faulty, ie. not your fault that item is no good, you should get a refund of all monies you have paid including postage.

Eh?
DSR is for unwanted items if you change your mind, not faulty or badly described ones.
If you use DSR, you are not entitled to a postage refund as you have changed your mind.

You have badly confused yourself with DSR v SOGA.

alleycat`

http://www.play.com/HOME/HOME/6-/Help.html?page=retn
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I believe you just have to get a return number from them - they then credit the postage back to you afterwards.

williham

Colour blind packing staff?

I think Play's boxes are a rediculous waste - and they send everything out in seperate packages although that's for tax purposes.

Volvic

Agreed on the box thing...I ordered a wooden puzzle and some jelly shots trays for some friends Christmas' presents...I could fit both in my jacket pocket and they came in boxes fit to hold a wii fit board...they need to get on board with saving the environment!

SimonJB

Blue is the new green.

HTH.