My house phone has been making its own calls. Any ideas

Naughtybonbon

I have found out today that my house phone has been making calls without my knowledge. I called up the provider (Sky) who hav basically said that I have to pay for them even though it does appear a bit suspisious.

The calls have been made both whilst I have been in and whilst I'm on the school run and at work. The strange thing is the calls are all to numbers that are reserved by a company called telephone number discount warehouse who sell the numbers to companies who want to avoid 0870 and 0845, so they don't actually belong to anyone.

They seem to last between 2 and 31 seconds just enough to charge for connection and seem to be happening mainly during the hours that I would be travelling to work and on the school run but there are some that have been made whilst I have been there and I know no-one made these calls. When there is one call it is followed 1 or 2 seconds by another sometimes up to 10 in a row then it seems to wait anything from 30 mins to a few hours until it shows up again.

I have been advised to call Ofcom for them to investigate. I have now had the local calls option put on my line through fear of how many of these calls are being made but sky wanted me to put a hold on that idea until offcom had investigated. (but I'm liable to pay for the calls until then) I have just worked out if these calls were every second for 24 hours it would cost me £12960 for that period. I think I'll stick with the local calls option for £5.00 per month.

I am trying to think what could have caused this but I have only come up with two options that are a bit pathetic
1. someone has hacked into my phoneline and is making pointless calls to spite me
2. This is the most far fetched. I have a ghost.

Does anyone have any idea as sky seem to think that I'm making these calls myself because they state that there is no way this could be some kind of error

littleboo

Do you have anything plugged in to your phone line other than standard phones, ie a burgular alarm, sky box or computer modem ? If so, disconnect them and see if the problem goes away.

Ypaymore

The addition of the £5 inclusive call bundle want help you as far as the 0845 calls are concerned,as their not inclusive in that bundle.

vale46_2

Naughtybonbon wrote: »

1. someone has hacked into my phoneline and is making pointless calls to spite me

i see you say this ^^.
its of no help to you but strange things do happen and to this day no one knows why this happened to my daughter.and her landline, it happened to her a while ago she was with sky if i remember.tv/internet.etc.

My daughter's landline was fine ok no probs.
then one day early evening around.5pm.

i rang my daughter.her number is saved in our phone,
a guy with a accent answers the phone.i was puzzled and asked for my daughter
he said it was the local indian take away.!!!!!! (i know the shop we use them)

i checked the number saved in the phone.rang again.with the same result.

i rang my daughter's number from my mobile,same result the local indian takeaway.

by this time we are asking each other whats happening.

i gave the takeaway,my number.i told him,to contact his phone number supplier (BT)
and i was going to ring.my daughter on her mobile.
she was home i told her what was happening,she checked her landline it was ok.
a dial tone etc but she could'nt ring out.i rang them back and told him the problem
he wasn't happy.

that's when it went.crazy.by this time it was getting near 6pm.
my daughter started getting phone calls from people ordering a curry.

if you rang my daughters number you got the local curry house.
if you rang the curry house number you got my daughter's number

it was one crazy night and day.the curry house lost lots of orders.
my daughter un plugged the phone

all.landline providers were notified of the problem and it went on for 24hrs.
to this day skt/bt haven't said what went wrong,

I'd keep checking with bt/and sky. about your problem.
don't bt still provide the landlines to sky.?
could your problem be with bt if they provide the landline

Heinz

The scenario of the OP's pair of wires being swopped with another pair at the exchange or at a roadside cabinet is not beyond imagination but that (of course) also involves the loss of incoming calls and the reception of incoming calls intended for the other line.

Nevertheless, some sort of unintended transposition of the OP's pair has obviously occurred.

Jemma-T

vale46 wrote: »

i see you say this ^^.
its of no help to you but strange things do happen and to this day no one knows why this happened to my daughter.and her landline, it happened to her a while ago she was with sky if i remember.tv/internet.etc.

My daughter's landline was fine ok no probs.
then one day early evening around.5pm.

i rang my daughter.her number is saved in our phone,
a guy with a accent answers the phone.i was puzzled and asked for my daughter
he said it was the local indian take away.!!!!!! (i know the shop we use them)

i checked the number saved in the phone.rang again.with the same result.

i rang my daughter's number from my mobile,same result the local indian takeaway.

by this time we are asking each other whats happening.

i gave the takeaway,my number.i told him,to contact his phone number supplier (BT)
and i was going to ring.my daughter on her mobile.
she was home i told her what was happening,she checked her landline it was ok.
a dial tone etc but she could'nt ring out.i rang them back and told him the problem
he wasn't happy.

that's when it went.crazy.by this time it was getting near 6pm.
my daughter started getting phone calls from people ordering a curry.

if you rang my daughters number you got the local curry house.
if you rang the curry house number you got my daughter's number

it was one crazy night and day.the curry house lost lots of orders.
my daughter un plugged the phone

all.landline providers were notified of the problem and it went on for 24hrs.
to this day skt/bt haven't said what went wrong,

I'd keep checking with bt/and sky. about your problem.
don't bt still provide the landlines to sky.?
could your problem be with bt if they provide the landline

Did you write that on an Etch A Sketch? Virtually unreadable.

Unless you have some sort of phone (or something plugged in like Sky box) that needs or is set to connect to the phone line (some answering machines and Internet phones can) I don't see where these charges are coming from.