Unfair Bank Charges

bluemooner

Hi

I am new to this site and just want to give a brief outline of what happened to me and see if anyone has some advice. I dont fully understand todays ruling but it seems that the Banks can do as they want now.

Lat October I used my Solo Card and it debited from my account straight away. Now the Bank claim it took 3 days and charged me £28. Then the following Month another £28 and so on. The charges were because the charges were taking me overdrawn. I am on JSA so couldnt really afford it. I spoke to the manager at my branch and it was just No No No and they put spin on it. Anyway after using my card a few times (Solo only works when there is money in the account) The same thing and one week I was charged £35 instantly and without warning and £28 on top of that. The bank said it was for 'Card Missuse'

It totalled £400 charges for something I dont believe is my fault, The Ombusman helped but the bank said I understaed my income on their form and was not in hardship.

Does anyone think I should Carry on claiming.

Thanks in advance

bobberding

Bit off topic but am I right in saying that banks cannot make a profit from their charges.If that is the case then how come,if the banks had lost,they would of lost £2.6 billion in revenue a year.Also if they have already paid out millions,isn't that a sign of guilt?

natweststaffmember

bluemooner wrote: »

Hi

I am new to this site and just want to give a brief outline of what happened to me and see if anyone has some advice. I dont fully understand todays ruling but it seems that the Banks can do as they want now.

Lat October I used my Solo Card and it debited from my account straight away. Now the Bank claim it took 3 days and charged me £28. Then the following Month another £28 and so on. The charges were because the charges were taking me overdrawn. I am on JSA so couldnt really afford it. I spoke to the manager at my branch and it was just No No No and they put spin on it. Anyway after using my card a few times (Solo only works when there is money in the account) The same thing and one week I was charged £35 instantly and without warning and £28 on top of that. The bank said it was for 'Card Missuse'

It totalled £400 charges for something I dont believe is my fault, The Ombusman helped but the bank said I understaed my income on their form and was not in hardship.

Does anyone think I should Carry on claiming.

Thanks in advance

Did you understate your income or was the household income and expenditure understated?
Is the FOS looking at the claim today?

dzug1

bobberding wrote: »

Bit off topic but am I right in saying that banks cannot make a profit from their charges.If that is the case then how come,if the banks had lost,they would of lost £2.6 billion in revenue a year.Also if they have already paid out millions,isn't that a sign of guilt?

Sorry - no on all counts

It was an argument in the case that was lost that banks shouldn't make a profit from their charges but the argument was not accepted.

Revenue is not profit.

And paying out before was not a sign of guilt. For any large company it's cheaper to pay out on a totally unjustified small claim than defend it - but then things started getting out of hand. There were too many such claims and they had to change tack and defend them.

natweststaffmember

dzug1 wrote: »

Sorry - no on all counts

It was an argument in the case that was lost that banks shouldn't make a profit from their charges but the argument was not accepted.

Revenue is not profit.

And paying out before was not a sign of guilt. For any large company it's cheaper to pay out on a totally unjustified small claim than defend it - but then things started getting out of hand. There were too many such claims and they had to change tack and defend them.

They haven't defended any claims, they agreed to a test case. I think what the OP forgot to mention was the 4.2billion in interest foregone on current accounts.