capital one no responce

davesy5250

after failing via letter with central capital and going to the ombudsman i thought id give a few ccards and another loan a try

ive recieved a responce from the loan and 1 ccard company with usually time stalling jargon saying well be in touch

but havent recieved a responce from capital one

this was over 3 weeks ago

should i resend it again ? or do they usually take ages to respond

also does anyone have an address for capital one to send to other than the one i send my payments to???

they will probably say they havent recieved letter but it was in the envolope with my payment which was taken lol

any help apriciated

di3004

davesy5250 wrote: »

after failing via letter with central capital and going to the ombudsman i thought id give a few ccards and another loan a try

ive recieved a responce from the loan and 1 ccard company with usually time stalling jargon saying well be in touch

but havent recieved a responce from capital one

this was over 3 weeks ago

should i resend it again ? or do they usually take ages to respond

also does anyone have an address for capital one to send to other than the one i send my payments to???

they will probably say they havent recieved letter but it was in the envolope with my payment which was taken lol

any help apriciated

Hi there

They have 8 weeks in full to respond, then if you still hear nothing, move on to the financial ombudsman service.
Good luck, hope you hear soon with a positive result.:beer:
Did you post by recorded delivery?
If not then ring them to ask if they have received your letter, if not then send it off again and post it by recorded delivery, this is your proof of posting.

estimator

Hiya

Sorry to hear that thye have not come back to you yet.
I wrote to them back in September and still no reply- so have sent letter to FOS.

Here is the address I wrote to;

Complaint Contact Information

If you have a complaint please write to:
Executive Office
Capital One
PO Box 5281
Nottingham
NG2 3FA


Good luck!

davesy5250

got a reply today regarding the 2 accounts today

basically blar blar blar were not refunding you as it was sold correctly

i got a leaflet with the fos info on

but it does say we would like you to give us a chance to put things right before contacting the fos

is there a template letter to send for this and is this the usuall 1st letter fob off??????

any help apriciated

di3004

davesy5250 wrote: »

got a reply today regarding the 2 accounts today

basically blar blar blar were not refunding you as it was sold correctly

i got a leaflet with the fos info on

but it does say we would like you to give us a chance to put things right before contacting the fos

is there a template letter to send for this and is this the usuall 1st letter fob off??????

any help apriciated

Hi Dave,

They are given you the chance to write back to them with further information before you take it to the FOS.
So write to them and tell them you do not agree with their decision of them not upholding your complaint and tell them you would like them to reconsider, if you can think of anything else to add as well to help with the case then write that as well.
Tell them you have been deprived of your money, and the policy is worthless to you, and been out of pocket, also tell them to refer to your first letter as well.
Good luck and keep at them, you will get there.:beer:

davesy5250

cheers for the advise di 3004 i will do that now

di3004

davesy5250 wrote: »

cheers for the advise di 3004 i will do that now

Your welcome Dave, you will be fine, please keep us posted and fingers crossed.:beer:;)

davesy5250

should i ask for the transcripts of the call as its my second letter

at least i can look at them and see if its worth going to the fos if they turn me down the second time?

di3004

davesy5250 wrote: »

should i ask for the transcripts of the call as its my second letter

at least i can look at them and see if its worth going to the fos if they turn me down the second time?

Hi there
And yes I would, ask if they can send them to you by post by 7 -14 days, ask them for the copy of the recordings and written transcripts, they may actually suggest that you will have to send a SAR, but not aways, if they do there is a template letter here below link, where then they must send everything they still hold on you, but there is a charge of £10 postal order or cheque payment for this, they have 40 days max to comply, if this is the case of a SAR then post by recorded delivery to ensure your request have reached them.
http://forums.moneysavingexpert.com/showthread.html?t=1475553

Hopefully though they will send you these free though, fingers crossed.;)